Hard to reach service!
By LK2018
@Letranknight2015 (51498)
Philippines
October 23, 2018 11:26pm CST
We had suffered another disconnection last week. Though we paid already it was hard to call and request for re connection.
I've called them so many times and failed that I already recognized the account number.
After that I just went to the office to have it done there instead. I've also complained about their messed up HOT LINE
11 people like this
11 responses
@allen0187 (58438)
• Philippines
24 Oct 18
... and what telco are we talking about here @Letranknight2015? If it is TDLP, then I'm not surprised.
2 people like this
@allen0187 (58438)
• Philippines
24 Oct 18
@Letranknight2015 ok, didn't notice the tags.
Can't wait for a third telco to come into the country and introduce better service than what these two are giving.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
It's in the tag @allen0187 We used to have PLDT but we gave it up years ago.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
@allen0187 I am not very optimistic though. I've been Globe for many years and so far it has not entirely failed me.
1 person likes this
@rsa101 (37932)
• Philippines
24 Oct 18
Oh customer service is always not good anywhere. You need to wait for your queue to be entertained with your complaints. I think you cannot blame them as they are at times being dumped with lots of complaints that at times it takes time to solve a complaint in just one seating. Accommodating all of the complaints is a very heavy job that call center agents have to endure the rest of their working hours. Imagine from the very start of your working hour all you receive are complaints and you receive all kinds of rants from customer. It is a tough job to do.
But of course, every customer complaint should be attended to no matter what. That is part of their job and they have to make their best effort to service your complaints.
1 person likes this
@rsa101 (37932)
• Philippines
24 Oct 18
@Letranknight2015 That’s true I also was a Globe user myself. I somehow like them than PLDT which at times hard to come by when it comes to attending to their customers. Maybe your case might have a serious problem that needs time.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
Hello @rsa101 the last two times I've called them was on the pay phone and the other one was at my tenant's phone. But either they made me wait or gave me some lacking info. Globe never screws me with their customer service before...
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
@rsa101 So, what internet as you using now? sometimes wrong with their hot line when you're using a mobile phone calling them.
1 person likes this
@ilocosboy (45157)
• Philippines
24 Oct 18
Telcos have been like, they are quick to disconnect but was so lazy to reconnect the even it was already settled.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
But it was our fault anyways, because we didn't get into the cut off @ilocosboy they're call center wasn't that hard to reach before.
@Letranknight2015 (51498)
• Philippines
24 Oct 18
@ilocosboy I usually just go to the payment center. They don't accept payments anymore.
@ilocosboy (45157)
• Philippines
24 Oct 18
I directly to the store of Globe to directly pay my bills.
1 person likes this
@Hannihar (129379)
• Israel
24 Oct 18
@Letranknight2015
Good for you for complaining and you found the only answer was to go directly to the source.
1 person likes this
@Letranknight2015 (51498)
• Philippines
25 Oct 18
Hello @Hannihar This took me two days before I've decided to go over the place and complain again.
1 person likes this
@Hannihar (129379)
• Israel
25 Oct 18
@Letranknight2015
That is very sad and did they apologize to you?
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
It's not PLDT @JustBhem but one time my brother had PLDT and when they transferred home the network didn't do anything about it.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
@JustBhem Yeah, they're popular when it comes to really bad customer service.
1 person likes this
@JustBhem (70555)
• Davao, Philippines
24 Oct 18
@Letranknight2015
Oh, I thought its PLDT.
1 person likes this
@Letranknight2015 (51498)
• Philippines
25 Oct 18
@Courage7 well, at least the problem was addressed.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
Hello @Courage7 If this happens again, I would just go straight to their office instead.
1 person likes this
@Courage7 (19633)
• United States
24 Oct 18
@Letranknight2015 They are charging so much to have crap service yes go to office.
1 person likes this
@lady1993 (27225)
• Philippines
25 Oct 18
@Letranknight2015 my mom handles our expenses so I don't really have this problem my friend 
maybe you can set a date in the calendar? they can accept early payments
maybe you can set a date in the calendar? they can accept early payments1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
Tell me about it @lady1993 At least I was reminded of it all now. Sadly, with our grandma here and the expenses, we might experience this again.
1 person likes this
@jobelbojel (34729)
• Philippines
25 Oct 18
Globe really sucks. They have a terrible service.
1 person likes this
@Letranknight2015 (51498)
• Philippines
26 Oct 18
Hello @jobelbojel They have some set backs I admit, I'm hoping they can fix the problem now.
1 person likes this
@Letranknight2015 (51498)
• Philippines
24 Oct 18
It's in the tags @simplfred yeah it's okay. Hard to believe they are hard to reach when using my mobile.
@Letranknight2015 (51498)
• Philippines
26 Oct 18
I already went to their office and got it back but called again for a problem on the phone @Janet357
@freelancermariagrace (27219)
• Philippines
24 Oct 18
Poor internet connection + Poor customer service 
1 person likes this
@Letranknight2015 (51498)
• Philippines
25 Oct 18
Hello @freelancermariagrace I can call them now because it's from the land line, it's hard if it's from the mobile phone.
1 person likes this
