I Can't Convince Them the Bill Isn't Paid!

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So, my satellite internet provider is really a piece of work. Don't say I should get another one, because there are few options out here. One of their more charming qualities is that they fail to produce the bill each month until about a half an hour before it's due.... I have an auto draft out of my account..Anyway, for some reason although the money had been deposited..my payment didn't go through..last time..so I had a 5.00 Virtual Visa in my hand which I have used those from time to time to pay on a bill, I asked if I could do that..anyway, they ended up taking 5.00 from the Visa apparently?? and 5.00 from my bank account when they should have taken 65.which I was told they were doing..by the phone agent..it wasn't until later when I saw the withdrawals from the bank, I saw they hadn't.so I tried explaining this to customer service, that they hadn't taken enough for payment..the only thing I was getting from customer service was my bill was showing as paid..?? I know darn well it isn't..but less I think, I can spend this money, I am sure they will figure it out sooner and later and either draft a payment or try to cut off my internet..or worst case scenario..charge me a double bill next month. They can never do anything right. Maybe they won't catch on..I have no idea..but I think I have done my part... I guess I am going have to see what happens next month. Did you ever have a scenario as ridiculous as this?