A new leaf for cable companies

By Faye
@FayeHazel (40250)
United States
January 18, 2019 12:44pm CST
I must say I'm rather impressed by the local cable company. Recently my internet stopped working (yeah, it really bit!) so I called the cable company. Usually they can refresh the signal from their end - it's something Ive had to do a number of times, but this time, that just didn't work. So they sent a service technician. I was cringing. Usually that means waiting all day and not having a clue of when they're going to show up. I was pleasantly surprised. Now the last time I had needed the internet serviced - the serviceman actually showed up the next day from when the appointment was scheduled. So I was expecting another such incident. But surprisingly enough, I got a text and an email ( which I could check on my phone) when the serviceman was 30 minutes away. Then he actually called when he was 10 minutes away. The problem was fixed in a timely fashion and the repairman was polite. I told him that I really enjoyed the fact that they had send the email and text, and the call was nice too, and he said that the company was trying to combat the stereotype of the tardy repairman. Well done! And seeing as I just wrote about Jim Carrey - I thought I would express my relife that my recent cable/internet repairman was nothing like Jim Carrey's character in this movie - anyone else remember Jim Carrey in "Cable Guy"? I really enjoy that movie, and I remember when it came out 22 years ago! Already. lol
The Cable Guy movie clips: http://j.mp/1cPn4ZV BUY THE MOVIE: http://amzn.to/sgY3Un WATCH ON CRACKLE: http://bit.ly/2dowSkD Don't miss the HOTTEST NEW TRAILE...
14 people like this
14 responses
@Courtlynn (67002)
• United States
18 Jan 19
we had to have comcast come out the other day, because we switched two of our three cable boxes and the remotes weren't working with the tvs. the guy came in the first 30 minutes of his two hour window, was very happy with that. and am glad companies are starting to come on time, everywhere now.
3 people like this
@Courtlynn (67002)
• United States
21 Jan 19
@FayeHazel he was able to connect my moms to her tv but not mine. So he got a new remote from his van and got that one to work with it.
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
@Courtlynn Oh cool! My parents are going to get a cable box for an extra tv soon, so I figure I may as well wait and not program a universal remote for it, since the guy will program the cable box's remote
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Wow that is really great. Did he fix the remotes?
1 person likes this
• Rupert, Idaho
18 Jan 19
That is great to hear that they sent the e-mail and text and called. Ours definitely don't do that....and last time we had a problem, we were without internet for almost a week!
3 people like this
@FayeHazel (40250)
• United States
21 Jan 19
Oh my goodness. I would complain... hope you don't run into that again
1 person likes this
@FayeHazel (40250)
• United States
24 Jan 19
@MommyOfEli2013 Aw shucks!
1 person likes this
• Rupert, Idaho
22 Jan 19
@FayeHazel Thank you, I hope we don't either. I wish we could use a different company but can't
1 person likes this
@amadeo (111956)
• United States
18 Jan 19
I am not a fan of Jim Carey. Have not seen the movie
2 people like this
@amadeo (111956)
• United States
21 Jan 19
@FayeHazel his movie is good for you health.Laughter is the best medicine
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
All good there, though it was one of my favorite of Jim Carrey's "wacky comedy" period
@FayeHazel (40250)
• United States
21 Jan 19
@amadeo So true, humor is a great tonic
@just4him (303392)
• Green Bay, Wisconsin
18 Jan 19
Has it really been that long ago? I never did see that movie, but I'm not a Jim Carrey fan. I'm glad your cable guy arrived in a timely manner with text, e-mail and phone calls to assure a timely arrival.
2 people like this
@just4him (303392)
• Green Bay, Wisconsin
21 Jan 19
@FayeHazel That's totally awesome.
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
I know, right? It seems like only a few years back. Thanks! I really felt like they went above and beyond
1 person likes this
@JohnRoberts (109865)
• Los Angeles, California
18 Jan 19
That was refreshing cable service.
3 people like this
@FayeHazel (40250)
• United States
21 Jan 19
It was quite amazing
1 person likes this
@WiseGhots (14607)
18 Jan 19
That movie is great! Jim Carrey in a good performance.
2 people like this
@FayeHazel (40250)
• United States
21 Jan 19
One of my fave Jim Carrey films
1 person likes this
@WiseGhots (14607)
21 Jan 19
@FayeHazel I can say the same.
1 person likes this
@AmbiePam (84664)
• United States
18 Jan 19
Jim Carrey, in any form, would make me bar the door.
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Ha ha oh dear, just make that a "no" to the actor from "Yes Man" lol
1 person likes this
@xander6464 (40708)
• Wapello, Iowa
19 Jan 19
It seems that cable companies might be realizing finally that soon no one is going to need them. My cable company (MediaCom) was really bad. A few years ago, it was voted Absolute Worst In Customer Service in a local poll. It was for all companies, not just cable providers and I wrote a blog post expressing my surprise that they had done so well. I would have expected them to do worse than Absolute Worst. I've haven't seen Cable Guy yet...Not surprising since it just came out. Maybe we should watch it the next time you come over for movies and popcorn.
1 person likes this
@xander6464 (40708)
• Wapello, Iowa
21 Jan 19
@FayeHazel I had many experiences with their customer service when I had them and each one was horrible. Probably the worst part is that they had the best TV and Internet service, they were both great. Until there was a problem and you had to go through Customer Service. That's when they were beyond horrible. Getting even simple things fixed was aggravating and took forever. Is it on FlixNet? If not, I'm sure we can find it somewhere or just move onto Plan B.
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Ah yes, I too, think that most people will likely rely on services like Netflix and the like. Wow. That's pretty , uh, special - to take overall worst customer service. Ouch. Have you had any interactions with their customer service department? I'm all for seeing "Cable Guy" at our next movie night.... might be hard to get though seeing as it's such a new release
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
@xander6464 Oh great. It's a pity that they had good service - other than customer service. You wouldn't think they would allow their business standards to go that lax. What's plan B?
1 person likes this
@DianneN (246452)
• United States
24 Jan 19
I saw Cable Guy! Glad everything worked out well for you.
1 person likes this
@DianneN (246452)
• United States
24 Jan 19
@FayeHazel Go for it! HA HA!
1 person likes this
@FayeHazel (40250)
• United States
24 Jan 19
@DianneN It's gotta be on Netflix or something , I wanna look for it :-)
1 person likes this
@FayeHazel (40250)
• United States
24 Jan 19
Thanks! And now I want to watch that movie again lol
1 person likes this
@JudyEv (323693)
• Rockingham, Australia
19 Jan 19
So nice when tradespeople turn up when they say they will .
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Oh so true there
1 person likes this
@Ronrybs (17795)
• London, England
19 Jan 19
It is good that companies are getting their act together. Despite paying for a service you'd think they are doing us a favour. Having said that, my cable company is good, too
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
AH yes, finally, right? That is quite the colorful, but also quite accurate way of putting it. But happy to hear you company is doing better at the moment too
1 person likes this
@nela13 (55684)
• Portugal
21 Jan 19
I saw that movie, It is a funny one. The cabe service was good finally
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Ah yes, great movie!
1 person likes this
@dgobucks226 (34202)
19 Jan 19
Yes, cable service has come a long way in recent years. You can actually plan your day! That movie was one of Carrey's best. Mathew Broderick was an excellent foil for Carrey to play off in Cable guy. Did the cable company ask you to participate in their survey?
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Ah yes, I'm quite happy to see that. Oh yes, I loved Mathew Broderick in the film as well. There is one scene, right before the karaoke party where Broderick struggles to not laugh, love that part. Oh yeah, I took the survery and gave the repair man high points
1 person likes this
@Courage7 (19635)
• United States
19 Jan 19
That is very good the cable company is getting with it Faye.
1 person likes this
@FayeHazel (40250)
• United States
21 Jan 19
Thanks I was impressed
1 person likes this