I Am So Upset

@simone10 (24788)
Louisville, Kentucky
April 15, 2019 8:16am CST
In my previous post, I explained that I had a doctor appointment at 8am. We had to leave at 7: 15 because of how far it is and traffic. When I went to the desk to check in, the girl asked for my name. When she looked at the computer, she said she had sent a text to me changing my appointment to next Monday. I never got said text and they were booked for the day. So I had to go back home. I had to watch my tone because the contract we have to sign (pain management) states you can't be rude or short with the staff or they will stop seeing you. I can understand but I really wanted to say how I felt. I just don't understand why the doctors office didn't call for something like that instead of sending a text. Just doesn't make sense to me. Oh well, I hope your day started better than mine.
35 people like this
37 responses
@jaboUK (57031)
• United Kingdom
15 Apr
It would have been much more courteous and efficient if they had called you. That way they would definitely know that your appointment was cancelled. Sorry you had all that hassle.
7 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
I asked her why didn't she call and all she could say was that she sent me a text. When I go back in Monday, I'm going to ask my doctor if I can request phone calls instead of texts.
1 person likes this
@DianneN (112982)
• United States
15 Apr
I would think that both a text and courteous phone call, for those who don’t text, would have been more beneficial. So sorry you had to go through this. I’d be upset, too.
5 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
I agree, a text and phone call or just a phone call. We had to drive 45 minutes to get there only to turn around and drive back.
2 people like this
@Gillygirl (21401)
• Sutton, England
15 Apr
How rude of them. They should have called you. And you got up so early to go there.
4 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
I know! It takes 45 minutes to get there. My brother had to get up early to take me and he wasn't feeling well.
1 person likes this
@Gillygirl (21401)
• Sutton, England
17 Apr
1 person likes this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
1 person likes this
@amadeo (89740)
• United States
15 Apr
I know the feeling there.This happen to me a few times.
4 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
It's frustrating isn't it? But what can we do.
@amadeo (89740)
• United States
17 Apr
@simone10 Grin and bear it.I guess
1 person likes this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
@amadeo you got that right
@kobesbuddy (68922)
• East Tawas, Michigan
15 Apr
I have signed in for my appointments through e-mail. If anything changes, I'm always suppose to call their office to speak with someone. And they should show the exact same common courtesy, towards you! It should always be done, one on one with a receptionist or a nurse. That's terrible what they did to you!
4 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
I agree! I guess this is the future of the medical field.
1 person likes this
@kobesbuddy (68922)
• East Tawas, Michigan
3h
@simone10 Another one of the hick-ups, that cost your time, effort, planning, and money to drive there for no reason at all:(
• Philippines
15 Apr
its so upsetting indeed.
4 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
Yes it was but I'm over it now.
@LadyDuck (213238)
• Switzerland
15 Apr
They are rude, to be sure that the patient knows, the only way is to get the phone and call. This is what they do here.
3 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
All my other doctors call for reminders or to cancel an appointment. She acted like she didn't believe me. Did she really think I would have been there if I had received it?
1 person likes this
@LadyDuck (213238)
• Switzerland
17 Apr
@simone10 She is rude not believing what you said. Surely you would have not wasted your time if you received the message.
1 person likes this
@LadyDuck (213238)
• Switzerland
17 Apr
@simone10 Doctor and nurses should never be rude. If people go there it's because they need help.
1 person likes this
• United States
15 Apr
I would have asked her if it was possible that any further communication be done over a phone-call. Texts aren't always reliable, as your case clearly shows.
3 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
Exactly! I'm going to ask the doctor on Monday if she will put it in my file.
• United States
17 Apr
@simone10 I hope she does, or can tell you how to go about doing it yourself.
1 person likes this
@simone10 (24788)
• Louisville, Kentucky
9h
@ScribbledAdNauseum So do I because this is ridiculous. And this is the second time in a month that they have had to reschedule my appointment. The last time they called, didn't text so it is doable.
• United States
15 Apr
Even with a text I would think a doctors office would also make a phone call about cancelling an appointment. How do they know that the following week works for you? I would have been mad too after making the trip.
3 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
I agree with everything you said. Unfortunately I can't do much because of the contract they have used sign
@hereandthere (36356)
• Philippines
15 Apr
did they text you about other things before and did you receive them? is texting the only way they can reach you?
3 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
They just assumed my phone is a cell. It could have been a landline.
@JohnRoberts (78380)
• Los Angeles, California
15 Apr
I don't understand sending a text either. Not everyone does text anyway. It should always be a phone message. You have every right to be angry.
3 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
Thank you. I agree that not everyone texts. I do text but if she really sent the text, I didn't receive it.
1 person likes this
@just4him (148096)
• Green Bay, Wisconsin
15 Apr
That's good they did that, made you sign a contract so you wouldn't be rude. I've been in customer service and rudeness is what I heard for 8 long hours. I agree they should have called instead of sending a text. This is a good place to vent.
3 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
I wouldn't have been rude to them.
@allknowing (79991)
• India
15 Apr
Hope you let off steam somehow. Bottling it up is not good
3 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
I vented to my brother all the way home, poor thing had no choice but to listen.
1 person likes this
@thelme55 (16727)
• Germany
15 Apr
I am very sorry for the hassle. They should have called you.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
They really should have. They rescheduled another of my appointments last month and called on that one.
1 person likes this
@thelme55 (16727)
• Germany
16m
@simone10 I hope they will call you whenever there's a change in the schedule again.
@GardenGerty (109818)
• United States
16 Apr
I am sorry that happened. I have some places that the texts are delayed. Interesting to sign a contract to be nice.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
It's pain management and if you need pain meds and other certain meds, you have to go there once a month. In order to be seen by a doctor, you have to sign the contract.
@Junbals (496)
• Philippines
16 Apr
I can imagine the office may be cost cutting. In our country, texting is much cheaper than calling.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
3h
Probably so but it still was frustrating at the time.
• Shillong, India
16 Apr
Sometimes happens in bad way, Hope everything has been handled carefully Many times we rely on technology but sometimes technology create problem in term of not being able to deliver at the right time. nowadays everything depends on internet connection, electricity and signals etc
2 people like this
@simone10 (24788)
• Louisville, Kentucky
2h
Yes, that is very true. Things are okay now. I got over my anger
1 person likes this
@pumpkinjam (6092)
• United Kingdom
16 Apr
That is really poor service from them. The girl at the desk would, presumably, just be doing as she was told so it's not really fair to take it out on her. It's not surprising that you're upset, though. They should have made sure you were aware of - and happy with - any changes.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
2h
I didn't take it out on the girl at the desk. I know she is doing what she was told to do. I just got frustrated because she kept saying over and over again that she had texted me. I was trying to explain that I never got it or I wouldn't have been there.
@debjani1 (5110)
16 Apr
Its really disappointing. Its very difficult to get doctor's appointment nowadays. And if after getting , it will be cancelled then its quite natural to be upset specially when you reached doctor's chamber.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
2h
It was very upsetting but I'm over it now. When I do see the doctor, I'm going to ask her to put in my chart that I don't want texts.
@Susan2015 (23678)
• United States
16 Apr
They should have called you and at least left a message. They should of at least seen you since you went all that way.
2 people like this
@simone10 (24788)
• Louisville, Kentucky
17 Apr
I agree! But they were booked up for the day. She said I could wait and see if anyone didn't come to their appointment. I wasn't going to sit all day with no guarantee I would be seen.