I Am So Upset
By Sharon
@simone10 (54189)
Louisville, Kentucky
April 15, 2019 8:16am CST
In my previous post, I explained that I had a doctor appointment at 8am. We had to leave at 7: 15 because of how far it is and traffic.
When I went to the desk to check in, the girl asked for my name. When she looked at the computer, she said she had sent a text to me changing my appointment to next Monday. I never got said text and they were booked for the day. So I had to go back home.
I had to watch my tone because the contract we have to sign (pain management) states you can't be rude or short with the staff or they will stop seeing you. I can understand but I really wanted to say how I felt.
I just don't understand why the doctors office didn't call for something like that instead of sending a text. Just doesn't make sense to me. Oh well, I hope your day started better than mine.
41 people like this
41 responses
@just4him (306080)
• Green Bay, Wisconsin
15 Apr 19
That's good they did that, made you sign a contract so you wouldn't be rude. I've been in customer service and rudeness is what I heard for 8 long hours. I agree they should have called instead of sending a text. This is a good place to vent.
4 people like this
@kobesbuddy (74550)
• East Tawas, Michigan
15 Apr 19
I have signed in for my appointments through e-mail. If anything changes, I'm always suppose to call their office to speak with someone. And they should show the exact same common courtesy, towards you! It should always be done, one on one with a receptionist or a nurse. That's terrible what they did to you!
5 people like this
@simone10 (54189)
• Louisville, Kentucky
18 Apr 19
@kobesbuddy that's so true! That's what made me upset, 45 minutes one way.
2 people like this
@kobesbuddy (74550)
• East Tawas, Michigan
18 Apr 19
@simone10 Another one of the hick-ups, that cost your time, effort, planning, and money to drive there for no reason at all:(
1 person likes this
@allknowing (130066)
• India
15 Apr 19
Hope you let off steam somehow. Bottling it up is not good
3 people like this
@hereandthere (45651)
• Philippines
15 Apr 19
did they text you about other things before and did you receive them?
is texting the only way they can reach you?
4 people like this
@ScribbledAdNauseum (104632)
• United States
15 Apr 19
I would have asked her if it was possible that any further communication be done over a phone-call. Texts aren't always reliable, as your case clearly shows.
4 people like this
@ScribbledAdNauseum (104632)
• United States
17 Apr 19
@simone10 I hope she does, or can tell you how to go about doing it yourself.
1 person likes this
@simone10 (54189)
• Louisville, Kentucky
18 Apr 19
@ScribbledAdNauseum So do I because this is ridiculous. And this is the second time in a month that they have had to reschedule my appointment. The last time they called, didn't text so it is doable.
@Marilynda1225 (79699)
• United States
15 Apr 19
Even with a text I would think a doctors office would also make a phone call about cancelling an appointment. How do they know that the following week works for you? I would have been mad too after making the trip.
3 people like this
@JohnRoberts (109857)
• Los Angeles, California
15 Apr 19
I don't understand sending a text either. Not everyone does text anyway. It should always be a phone message. You have every right to be angry.
3 people like this
@pumpkinjam (8540)
• United Kingdom
16 Apr 19
That is really poor service from them. The girl at the desk would, presumably, just be doing as she was told so it's not really fair to take it out on her. It's not surprising that you're upset, though. They should have made sure you were aware of - and happy with - any changes.
2 people like this
@simone10 (54189)
• Louisville, Kentucky
18 Apr 19
I didn't take it out on the girl at the desk. I know she is doing what she was told to do. I just got frustrated because she kept saying over and over again that she had texted me. I was trying to explain that I never got it or I wouldn't have been there.
@GardenGerty (157552)
• United States
16 Apr 19
I am sorry that happened. I have some places that the texts are delayed. Interesting to sign a contract to be nice.
2 people like this
@1hopefulman (45123)
• Canada
15 Apr 19
My dentist uses texting now but one has to reply for the appointment to be confirmed. That makes more sense!
2 people like this
@psanasangma (5884)
• India
16 Apr 19
Sometimes happens in bad way, Hope everything has been handled carefully
Many times we rely on technology but sometimes technology create problem in term of not being able to deliver at the right time. nowadays everything depends on internet connection, electricity and signals etc
2 people like this
