I Am So Upset
April 15, 2019 8:16am CST
In my previous post, I explained that I had a doctor appointment at 8am. We had to leave at 7: 15 because of how far it is and traffic. When I went to the desk to check in, the girl asked for my name. When she looked at the computer, she said she had sent a text to me changing my appointment to next Monday. I never got said text and they were booked for the day. So I had to go back home. I had to watch my tone because the contract we have to sign (pain management) states you can't be rude or short with the staff or they will stop seeing you. I can understand but I really wanted to say how I felt. I just don't understand why the doctors office didn't call for something like that instead of sending a text. Just doesn't make sense to me. Oh well, I hope your day started better than mine.
35 people like this
• East Tawas, Michigan
I have signed in for my appointments through e-mail. If anything changes, I'm always suppose to call their office to speak with someone. And they should show the exact same common courtesy, towards you! It should always be done, one on one with a receptionist or a nurse. That's terrible what they did to you!
• Green Bay, Wisconsin
That's good they did that, made you sign a contract so you wouldn't be rude. I've been in customer service and rudeness is what I heard for 8 long hours. I agree they should have called instead of sending a text. This is a good place to vent.
• Shillong, India
Sometimes happens in bad way, Hope everything has been handled carefully Many times we rely on technology but sometimes technology create problem in term of not being able to deliver at the right time. nowadays everything depends on internet connection, electricity and signals etc
• United Kingdom
That is really poor service from them. The girl at the desk would, presumably, just be doing as she was told so it's not really fair to take it out on her. It's not surprising that you're upset, though. They should have made sure you were aware of - and happy with - any changes.
• Louisville, Kentucky
I didn't take it out on the girl at the desk. I know she is doing what she was told to do. I just got frustrated because she kept saying over and over again that she had texted me. I was trying to explain that I never got it or I wouldn't have been there.