If you weren't familiar with a company but you liked the product they offered...

United States
November 30, 2006 4:29pm CST
If you weren't familiar with a company but you liked the product they offered would you consider buying anything from them? Say candles- you like candles and are looking at a site that makes them- they say that they are good but you don't know for yourself. Or home decor...Would reading testimonials from other buyers have an effect on your likeliness to purchase anything? I am wondering this because I am in Direct Sales, but rep for companies that are little known right now. I am trying to get customers from all around to make more money but even giving awesome offers as incentive doesn't seem to work. Anyone with anything to offer- it would be appreciated!
5 people like this
34 responses
@Asylum (47893)
• Manchester, England
30 Nov 06
I have always judged a product on it's own merit and not by the trade name that is attached to it. There will always be people who look for a designer name and believe that it makes a difference, but fortunately the trend is fading a little. As for testimonials, there are of little value because it is impossible to tell if they are genuine or not and therefore most people would ignore them.
2 people like this
• United States
30 Nov 06
My problem also will be that most of my selling is done online. You cannot judge something that you cannot pick up, smell, touch and all of that. Now, when I give a testimonial it is full of life and meaning. It isn't just a "great product- will buy again" type of thing. I go in to detail with my story on why I like what I bought from a place. I guess that is why I thought that people would rely on one.
@mandakat (879)
• Canada
1 Dec 06
If the testimonial is on a product where it would really matter - that maybe the pictures never did it justice, etc - and if it is well-written and informative, then I like them. Unfortunately, us buyers can't trust always that the seller is not making them up. Therefore, great care has to be taken when selecting testimonials to post, and you shouldn't rely on them (like infomercials do) too much because it starts to feel like we're being gamed.
1 person likes this
@edelweiss (1929)
• India
1 Dec 06
Like you said, testimonials from other buyers will definitely help. I usually prefer word of mouth from a known person and then I'll definitely try the product (ofcouse, not blindly, it will depend on my need). The same is true for movies. I prefer reading reviews for most of the movies. For movies I prefer First Day, First Show. So, it all depends on quality, company's previous market standing etc. Incentives don't attract me frankly, including discounts etc. I have found that I have never found to like any product that has been put under the tag sale, discount. I prefer New Releases. Its the quality in the end that will bring me back to the company again for my second sale and not the benefit I made in the sale.
2 people like this
• United States
4 Dec 06
With me the products that I offer for incentives are actually NEW products that I will be paying out of my pocket to get people to buy from me. And one of my offers is a gift certificate good towards any products. And lucky for me-the product that I am selling is AWESOME! The bad part is how to start getting more people to buy and spread the word about it.
@Pmcbride (1081)
1 Dec 06
Yes, Testimonials should be used, the same as user reviews, i would buy something from an unknown shop provided they had an ok reputation it only takes 2 or 3 sales to get user reviews, then the company would be on its way up, a good way of getting good reviews is to give something (even a very small thing) free along with first time purchases, e.g. i bought an item from a seller on ebay, it was a uv lamp for drying nailpolish/acrylic nails($40), when i got the item i was sent a free set of nail art sticky jewels ($0.99 rrp) this virtually guaranteed that on my next purchase i went looking for that seller. I only decided to buy from this seller after reading the feedback comments left by other buyers, and i have purchased from him again since.
1 person likes this
• United States
4 Dec 06
I am doing just that- offering something free (that comes out of my pocket) when customers buy from me, as opposed to another rep for the same company. Not all offer free incentives so that starts to set me apart.
• India
1 Dec 06
if i like the product i will surely buy.. may be this company may be future branded company :)
• United States
1 Dec 06
I am also in Direct sales and I am a rep for 2 companies that aren't well known. And I deal with this all the time, I do sell candles actually and what I do is give them a votive to try and once that happens they always come back and buy a jar candle. So I make an investment in my business by buying the votives for them to try. The other company happens to be home decor...lol And I have lots of the product so I can show them the quality of it and that seems to sell them on it. But me personally I would probably try something w/o knowing and I do read the testimonies but try to decide for myself also.
1 person likes this
• United States
4 Dec 06
your company has mine beat! I heard about Mia Bella a few times before i found the world of Direct Sales and their reps...I am with Enchanted Hollow. I signed up just recently and am only in the 800s. I believe that MANY of the people before me are inactive. I wish i could afford to invest in my business right now but we are really struggling with money right now! Many would say, "well, how can you afford NOT to invest?"...but with Christmas coming up and gifts fighting with bills for first place i cannot even risk a safe gamble. :( soon though...
@Darkwing (21583)
1 Dec 06
If I saw a site online with products which I was looking to buy, I would go by the price, the look of the thing, presentation, shipping costs etc., and if all those were reasonable, then I would try it without any recommendation from anybody else. Something one person recommends is not always what another wants. If it wasn't as good as it looked to be online, I wouldn't buy from the manufacturer again, but if it turned out to be the perfect item for me, then I would buy from them over and over.
• United States
1 Dec 06
Have you tried samples? My homeschool co-op made and sold candles for a fundraiser for Christmas. They put a little of the wax in condiment cups so people could sample the color and the smell.
1 person likes this
@vipul20044 (5794)
• India
1 Dec 06
Well a thing makes you happy if you feel good about it Without a shadow of doubt , things that appear to be good arent always the best The bestest companies need not be the ones who make us too glad that we are proud users of the products So what is the harm in Trying something Change is the essence of life
1 person likes this
@hcprasad (1012)
• India
1 Dec 06
I am for the quality and rate. I donot care which company manufactures it.
@ausnikki (4054)
• Brisbane, Australia
1 Dec 06
I would try a product from a company I haven't tried before,I mean you're not going to know if you like it or not if you don't try it.Reading testimonials would be a great help because then you have first hand knowledge of the product.It also helps if the website is well set out and easily navigated.Packaging also helps,if something is displayed attractively you would probably attract more buyers.
@xtinelee (3371)
• Singapore
1 Dec 06
Hmm. I'll probably check out more and research before I do anything. :-)
1 person likes this
• United States
4 Dec 06
yes, most likely it would help. Because if I have no idea what the product is about, and multiple people said that it wasn't good, and they didnt like it, I would trust them, and not get it. But if there was a good amount of people who said it was a good product, I might try what ever it is, if it is something of multiple buying, If it is expensive product, I prolly wont care who says what about it, I'd rather find out first hand and go check it out in a store.
1 person likes this
• India
1 Dec 06
Ofcorse I will buy.When I am trust on perticular name like kelvinetor refrigretor,reliance mobile,in two wheeler bajaj & also hero honda bikes etc.Because they are gaving pefection in items & services.
1 person likes this
@foxzie1 (18)
• United States
1 Dec 06
I do most of my shopping on line and I base a lot of my buying on testimonials. If it is written in a exciting way - for example - instead of saying for home decor "the vases are pretty" say something like "I am going to buy more than one of these vases and hand them out as gifts. They are beautifully designed and of great quality. The way the sun catches the etching in the glass is magical and can light up even the darkest room. And,if you buy within the next 4 hours, you will receive a gift certificate for a free bouquet of flowers to show off your new vase".
1 person likes this
• United States
4 Dec 06
Hey- you are pretty good at descriptions! You could go into business writing about products or something like that. For the companies that don't have the skill.
@maddog108 (3435)
• Australia
1 Dec 06
i would try them but only buy a small amount if there no good you havent lost a lot
1 person likes this
@sammy1128 (241)
• China
1 Dec 06
yes,if it is cheap, i will consider buy it ,or i would rather choose branded products
1 person likes this
@dexterous21 (1180)
• Philippines
1 Dec 06
I don't rely on testimonials alone. If I really like the product but I am not familiar with the company the best thing that I will do is I will buy and try it. It is better to judge if you experienced it already.
1 person likes this
• Philippines
1 Dec 06
it depends, if it is a good quality why not buy there products, what matter most is the use of the product not the name of the company, i'm not a brand conscious person, and besides not all products of a known company is good, the prize and the quality is the most important..thanks for asking, have a nice day to you..
1 person likes this
@popey88 (174)
• Netherlands
1 Dec 06
that depends. if that company offers the product i'm looking for cheaper then others, i would definetly try it out. there will always be someone else who tried it, so i can always do research on the net to look for experience of people. if i can't find anything i wouldn't try it.
1 person likes this
@hemtata (284)
• India
1 Dec 06
It depends upon the Product. If the Product is of very high value ( costly ) nature then Brand comes in to the picture. But otherwise if the cost is marginal then Brand is immaterial . Then only look will be impornat factor.
1 person likes this