Why do degree holders venture into a call center job?

Philippines
January 16, 2007 12:45am CST
Nowadays, degree holders escially the newly grads, prefer getting a call center job instead of practising the career/profession that they gained degree on.What's into the call center industry that attracts these degree holders instead of pursuing a career in their choosen field of study.
2 people like this
14 responses
@mizrak07 (557)
• Philippines
16 Jan 07
I think its the high percentage hiring, and promising pay. Few qualifications also, i observed you just have to be fluent in English and "bubbly" during interviews.
1 person likes this
• India
16 Jan 07
verything you mentioned and something else too....the fact that it is a 'proven' carrear...no hassels and not uncertanaties abt the future!!
1 person likes this
• Philippines
16 Jan 07
yeah, i think more than anthing, it's the "promising pay" that attracts newly grads into call centers. i almost gave up my day job for a prestigious call center company, but i soon realized that i couldn't cope with the graveyard shift schedule, so i let it go, and stuck with my job.
@sechsey (1836)
• Canada
18 Jan 07
But isnt the deadlines, paperworks, and things uve mentioned the challenge as well in a job? Its a very rewarding job if it does not only pay u well but challenges u as well. For me, that is a rewarding experience.
@vani24 (783)
• India
16 Jan 07
every body wants to earn money thats the reason first to me mentioned....the basic reason why people enter as soon as they finish their graduation they are freshers and their attitude will be like which ever comes first they want to just take it ...By entering into BPO industry their communication skills get improved and it really helps them a lott for facing interviews and it also increases their confidence level and also energy levels are very much improved.
1 person likes this
• Philippines
18 Jan 07
i completely agree with you.thanks for sharing your insights on this matter.
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@vani24 (783)
• India
23 Jan 07
you are welcome
• Philippines
16 Jan 07
maybe because call centers have practically no requirements if you want to be employed in one, meaning as long as you can speak fluent english, regardless of what your educational background or work experience may be, you can be accepted easily. also, the promise of good compensation attracts not only the fresh grads but also some professionals. i was also lured once to apply with a call center..but disappointingly, the compensation package was not what i was expecting and when i seriously thought of it, i think when you work in a call center, you really dont have much room for growth or career options. (no offense to people working in call centers! just a personal opinion..)
1 person likes this
• Philippines
16 Jan 07
two points were stated.first is that call centers have practically no req other than fluency in english. i agree that fluency on the languag is an advantage since that's the primary dialect in communicating/dealing/transacting with customers. but before one could apply in an international call center, it's a requiremnt that you've at last finished your sophomore year in college.meaning, an applicant needs to at least reached 2nd yr of college level to be considered as an applicant.i'm speaking on behalf of international call center.i'm not really sure if local call centers requires the same. with regard the second point that working in a call center doesn't offer much room for growth/career options is very subjective.i understand and respect your opinion reg this matter and i thank you for sharing your insights.but career growth,i believe,doesn't depend on the industry that one is working for.i believe that this should be dealt with by the individual/employee.if one is determined to build a career and is willing to do everything and is ready to commit himself and do some adjustments and sacrifices,nothing will be imposible.it's just a matter of envisioning your dreams, setting your goals/targets, working closely in meeting expectations, and having determination and commitment making the dream a reality.
1 person likes this
• Philippines
19 Jan 07
primarily for the high salary...next is they really enhance their communication skills as well (very important nowadays) and it's actually fun plus it's the kind of job that you don't have to bring home or think about anything about work when you go home...once your shift is done..work is done for the day!
1 person likes this
@mjalingo (169)
• Nigeria
19 Jan 07
It's just that most of them did not read their chosen field to practice is just to get the DEGREE certificate.
@damme34 (87)
• India
16 Jan 07
i think cal centers are eating up youth intellectuality
1 person likes this
@lafavorito (2970)
• Philippines
16 Jan 07
Money... An office staff receives a monthly salary of Php7,000 while a customer service representative receives a minimum of Php11,000. It's common sense to pick a job that pays more, you'll work 8-9 hours too but you'll take home more money.
@subha12 (18462)
• India
28 May 08
i think for easy money./ i also think they find it easy to get call centre jobs as you can have that with good communication skill and also there are plenty job. it also says that those are higly paying.
• India
9 Jun 08
callcentre jobs arenot really that much easyas you thought.and they are not rewarding as other jobs
• India
19 Jan 07
First off all i want to tell you that i am a degree holder in engineering department and i too got placed in a number one company in indaia.but that company in india too generates a profit around two hundred and eighty cores in one quarter of a year.i basically work in the technical department.i see lot of job opportunity in business processing and outsourcing there are more than 2000 job opportunity in this sector in ma company which i am working.coming to the matter our discussion was about degree holder,bpo is just a platform to stimulate you it will enable you to develop you as a person by polishing your language and also all other communicating mannerisms and improve your gestures too after that you do your master of business management that is mba which will help you to become a good quality worker in all departments say for eg a good quality analyst which will provide with more than 1 lakh salary per month,which is a handsome amount of money. bpo sector is not that bad it will make you responsible or learn responsibility and also they pay for you.the salary for bpo workers is very good in india it comes arround twenty thousand for beginners in highly reputed companies. degree holders or even tenth pass students can work in bpo,so degree is a useless one,good language and how to speak in western way will make you well occupied with that job.is this explanation of mine a good one please respond it with a good response from you i have quoted all that i know about bpo.Is this fit for a excellent response please do comment and make it a best response. Thanking you regards god bless you.
• Philippines
20 Jan 07
first, i would like to thank you for taking time to respond and share your ideas/insights regarding this matter.i agree that you've given your best answer/opinion and this is what i hav to say.i agree that call centers/bpo helps develop and further enhance one's communication skills.i could personally attest to that.yes it would somehow prepare you to venture into higher educational level just like what you've mentioned,taking mba.but this goes not for all but only for a few.it'll be great if these newly grads would still consider persuing mba if they're already earning/getting a handsome pay.and based on my observations,people who works in a call center/bpo would never opted to get a regular job and the primary factor that constitute to this is the pay.a person who works in a call center here in the phils earns twice as much as regular employees.or to make it easier,they earn almost as much as regular managers.they earn that much with lesser responsibilities,lesser job demands,and lesser efforts.in short they're being paid more for doing less.if you think of it,why would you prefer to get a regular job and double your efforts when you'll be paid only half of what your currently earning?most specially if you have a family to raise.such decision would be unacceptable.maybe rich people would somehow consider making such decision anyway they don't need the money that they'll get out of the job.
• India
9 Jun 08
because its very easy to get into the collcentre job quickly!!!!!!!!!!!!!!!!!!!!!!!!!dont know?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1its trueand also its a trend now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
• Philippines
8 Jun 08
Good pay and other above compensation package. I've been working in a call center for three years now. At first I was okay with it. Everything is still fine for me. The good thing is, I was able to improve myself. I became sociable and confident. I learned how to deal with other people and say out boldly what's in my mind. Call center will develop your personality because it deals with customer service. But I think I spent to much time in the industry. Somehow I still would love to practice my degree. That's one thing I can say I'm good at. I want to prove myself I can do something else than taking calls. It's not easy to take calls but if you're a tenured agent you'll get burned out of it, believe me. Though you take calls and spend your shift 8 hours a day, (or should I say, 8hours withing 24 hours) it's still time demanding specially if you're on shifting. Plus it depends how good / bad the account you have. You have limited career growth since you need to apply for the next position you want no matter how good you are. Not like a regular office job when you do excellent work you get promoted. I'm not discouraging other people who would like to try it. It's nice actually. But if you're the kind of person who's really serious with your degree and profession, if you don't have any financial issues anyway, I advise you pursue it and get the experience you need for the degree specially if you're a fresh grad. Don't invest in the call center industry if you don't intend to stay to it. Don't be like me. I spent too much and now I'm having a hard time getting back to my preferred profession because of the lack of experience in the job.
• Philippines
8 Jun 08
A lot of reasons why people would go to the call center industry. but it does not mean that they wilol not be able to practice their chosen degree. there are vast accounts out there that will require specific skill sets that they have learned and earned during college. medical accounts for nurses or med-related grads, banking and finance for those grads who finished a degree in commerce or accounting, etc. im sure all will not be put into waste.
• Philippines
23 Jan 07
It's really hard to get a decent job nowadays and working in a call center could be convenient and manageable for some. Many people choose their work because of the working environment and the social life that they'd acquire from their jobs. I guess degree holders take courses for a long-term goal and while they're not yet at that point where they reached the peak of their career, they start venturing in a call center. Who wouldn't? A degree holder doesn't need to compete with other degree holders and he doesn't have to worry about the pressure that he'll get from a day job.
• India
19 Jan 07
Call centers and BPO industeris are offering some good renumeration to IT people and people with good communication skill. All you need is, abality to work in shifts, what difference does it makes who you are degree holder or 12th pass the issue here is about making money. Toaday there is less time with the youth. The field they wish to go do not offer good pay, not even for basic daily life. example. Teaching feild. In phil teachers are not paid well. so why they not join and come to cal l centers and BPO industries.