call center job

Philippines
January 24, 2007 9:02am CST
What is your position in your call center? Do you like/dislike your job? What is it that you like/dislike about it?
10 responses
• Philippines
5 Feb 07
Before, I worked as a Inbound Technical Support for a gaming console. But now, I work as an Email Customer Service Representative for an American automoblie. Compared to my first job, my present job is less stressful. I can even have a chat with my friends while working =) There's no irate customers, there's no pressure. And Im getting the same pay as the Inbound TSR. Most of the time we wiped out the queue early, so we can do whatever we want. =) hehe I love being an email CSR.
1 person likes this
• Philippines
5 Feb 07
oh, one of my friends have the same position as you have. she did say it was much better than taking in live calls. good for you! Cheers!
• Philippines
6 Feb 07
yup.. it's much way way better than taking calls... =) no irate callers... hehehe
@xtedaxcvg (3190)
• Philippines
1 Feb 07
I'm a Technical Customer Care Representative, Dedicated Callback Agent. I like my job since it pays high and I pretty much am comfortable with what I am doing. :)
1 person likes this
• Philippines
7 Feb 07
I see. I know what you're talking about. I think outbound is less stressful than inbound. What do you guys think?
@foxxy26 (102)
• Philippines
1 Feb 07
I am a customer service representative. I like my job because its not at all purely phonecalls. Its just like having an extension of an office. I process papers, fax, accept calls and make outbound calls to and from the States, and sometimes just like any usual offices, we have times when we don;t have any work to do .. Because I basically process quotations for a product. I like it coz its not tiring and not that exhausting. Dislikes? The usual, when I have irrate callers, and irrate emails.
1 person likes this
• Philippines
1 Feb 07
Well, good for you. I'm glad that you're liking your job there. (Oh and i like your avatar thingie by the way.. haha) Hope you continue your career and hope you have growth within it. Stay committed and satisfied! Cheers!
@haze06 (241)
• Philippines
27 Jan 07
We owe a small call center in the Philippines. But, before.. I used to work in a call center as well, customer service. I'm in business for more than 2 years now. I got used to the graveyard shifting (I can't barely sleep at night, even during weekends), I'm not bothered by the cold temperature.. though.. we have to get an air conditioner at home since I always get headaches lately due to the changes in weather.. :( Aside from that.. I don't have anything to complain about..
• Philippines
29 Jan 07
Wow, 2 years is very long. I'm sure you've earned and saved so much money already from having your own call center. maybe you can hire me in your company? Haha. I salute you in your prosperous career.
@jinxed666 (564)
• India
24 Jan 07
i work as H.R executive in a call centre.The thing i hate the most abt it is that its six days a week whereas all my friends work for 5 days .The thing i like the most about this profile is that i get to know everyone in da company,everyone gives me respect ,gettin to know more people,earn an extra money through consultants
• Philippines
24 Jan 07
oh i see. i used to work for a call center as well but i only lasted two months. I couldn't take the freezing temperature...
@rosedust82 (2074)
• Philippines
1 Feb 07
I'm a Training officer where I work. I've been working there for three years now and yes, I can say that I love my job. I mean, all the perks are there. Regular work hours, two days off plus other stuff in between. The best thing about it is that I practically know everyone (and vice versa) since my job focuses on giving people basic call center skills plus product knowledge. So technically we train then judge who gets to work in our company. Since I'm a senior trainer, I have to put up with making modules (especially the ones on communication and American accent). Deadlines can be a real pain. Plus the boss expects your piece to be practically perfect when she gets it. I guess that's one thing that I dislike about my job. The pressure here is sometimes unbelievable. But hey, that's life. I've learned to live with it. =)
@vanezzyi (206)
• Philippines
27 Jan 07
I used to work in a callcenter, well i am on cutomer service. I like the hefty paycheck and the easy job but what I dont like there is the graveyard shifting. I live so far from work and it si hard to commute from my place to my office at night. I quit after 5 mos because I had to go back to school. ;)
• Philippines
29 Jan 07
yes, i like the paycheck as well. but i'm sure we can get decent jobs that would pay as well as call centers. I also had to quit to go back to school also. :D
• Philippines
11 Feb 07
Im currently a team manager and I like my job. What I dont like about it - graveyard shifts hehehe!
@merkava (1225)
• Philippines
7 Feb 07
Oh, I tried this one summer just to accompany a friend to get a job. He ended up as tech support while I was hired as OM. I was even overqualified for that position and the HR asked me if it was ok to settle for a lower position. I didn't mind... it was just a temporary thing for me. I worked there for 3 months just to stay till the bond period expires. These are what I can say to the call center business and I mean no offense/disrespect to the people who work there. 1)it's boring 2)it's repetitive 3)it doesn't pay well, you thought it does but you should compute the amount the base company is paying their workers there. Since the base company was in the US their 1 hour of work there is more than what tech support earns in a whole day here. 4)it's bad enough were underpaid but it's worst that they have to handle more complicated problems than the home based company does. 5)it's disrupts your biological clock 6)bond issue. You have to work there for a certain amount of months and have to maintain a certain grade if not, you're prematurely terminated and you have to pay the bond along with it. 7)there's no room for a promotion. You may get 1 promotion and that's all. My friend is now working there for 4 years and he's never absent or late. From tech 1 he was promoted to tech 2 only after 6 months.. but after that, nothing more. 8)some of the people who have higher positions there who are locals tend to have swelled egos. 9)Favoritism and unfairness is often practiced there. You won't get any higher if just hang around with the level 1 employees. You gotta befriend the higher power and sometimes do some butt kissing. 10)most of all.......... it's a job, not a career. It was a learning experience for me in there. I learned how manipulative the recruiters there can be specially with their words and promises.
@applsofgld (2506)
• United States
7 Feb 07
I worked at a huge call center for almost a year. I miss it terribly, but due to my health I had to quit. It was very stressful. But the time went by so quickly b/c you were constantly taking calls. I started out as customer service, but was quickly promoted to resolving customer problems. The shift work was very hard to get used to, and yes it was very cold. I worked with a variety of types of people, and it was never boring. I made some very good friends while there. I wouldn't mind taking another call center job one day.