#2) Legit work at home online jobs: Customer Service Agents (US only)

@Bee1955 (3886)
United States
February 11, 2007 12:44pm CST
This growing trend throughout the country is focused on agents handling incoming customer service inquiries from their homes while connected to a network via computer and landline (no cell or cordless) phone (which you must provide). There are two distinct business models in this industry: independent contractor or employee. Prior sales or customer service experience is a plus, but not a requirement. Bilingual skills are also an asset. One company, Alpine Access (www.alpineaccess.com) hires virtual (online) agents as employees. Other companies, including Willow CSN (www.willowcsn.com), LiveOps (www.liveops.com), and VIPdesk (www.vipdesk.com), among others, require agents to incorporate, and they're hired as independent contractors. Hourly wages range from $8 an hour to $15 an hour, which is determined based on experience, skill level, and the specific needs of the client you're serving. Ask in advance how the company pays its agents. Some pay hourly from when you clock in until you clock out. For others, the meter runs only while you're on an actual call; you're not paid for downtime between calls. Good luck - I work for Alpine Access.
2 people like this
3 responses
@Idlewild (6105)
• United States
11 Feb 07
I have heard of some of these, sounds like a great opportunity for work-at-home types. The downside I've heard is that there are far more interested people than there are openings! A couple of other companies I've heard of are West.com and Working Solutions.
1 person likes this
• United States
12 Feb 07
West's site is www.workathomeagent.com actually, just in case anybody wants to know. My husband and I have both worked for them with decent success.
@Idlewild (6105)
• United States
16 Feb 07
Thanks, I'd been thinking of looking into them.
1 person likes this
@ricknkae (1726)
• United States
15 Feb 07
This sounds really interesting. Thank you for letting us know. I am wondering is any requirement is needed, qualifications ? Did it take you a long time to receive your first assignment ? And in what exactly consist the job ? Thank you in advance for your answers
1 person likes this
@Bee1955 (3886)
• United States
15 Feb 07
The qualifications you'll have to find out on your own since you have to choose a job you're interested in. Obviously, the more experience, the higher the pay. I began working after a one week training period for my job as a DHL customer service agent.
1 person likes this
• United States
12 Feb 07
I signed up with Alpine today.. How do you like it.?.Do you really make living money.?.Or is it basically spending money.?.
1 person likes this
@Bee1955 (3886)
• United States
12 Feb 07
This is a job, not a mylot question and answer thing. I now make $11.00 a hour and I decide how many hours I work after their minumum of 20 hours a week. Good luck!