credit notes

@design (848)
Ireland
February 11, 2007 12:48pm CST
When shopping this evening a couple who had just left the shop returned saying they were over charged, which the manger said fine she could see the mistake and went to fix her error with a credit note, but this couple wanted cash as they had payed with cash, I thought this was well within their rights, but shop policy etc the manger didn't think so. So if you return things to shops with the receipt, Do you get cash or a credit note? I much prefer to get the cash especially as I pay with cash.
8 people like this
25 responses
@Sweetpeas (739)
• Australia
11 Feb 07
Regardless of what the store policy on returns is, this was not a return, this was an overcharge made by the store itself, therefor the money in cash should be returned as it was not in any way the customers fault. If this is the case then whats to stop the store overcharging their customers on purpose and then giving them a credit note, making sure that no matter what they have to spend that extra money in their shop. Its absolutely ridiculous, if not illegal!
2 people like this
@babykay (2133)
• Ireland
12 Feb 07
Hi there - this doesn't sound right at all. I had a quick look at the ODCA website and it would seem that if someone was overcharged for goods, the shop is in the wrong, they have charged someone more than the set price for these goods or the price displayed: http://www.odca.ie/cfmdocs/news.cfm?article_no=6480 As you can see from this, a shop was brought to court for something along those lines (charging more than the price displayed) and the shop was FINED!! So whatever the shop was that you were in, they sound like right chancers.
1 person likes this
@design (848)
• Ireland
12 Feb 07
I'll name and shame. Purple in the pavillions swords.
@design (848)
• Ireland
12 Feb 07
Thanks for the link
@superchook (1786)
• Australia
18 Feb 07
Over in Australia at most places if you pay with cash you will get the money back in cash. If you use a card, then sometimes they have to put the money back into the card. There are a few places that I know of that won't do that and give you store credit, I avoid those places as I prefer to get the money back. With the couple that you were talking about, I think they should have got the money back as they paid with money. It seemed very unfair on them.
1 person likes this
@design (848)
• Ireland
18 Feb 07
It did seem unfair, I was behind them in the Queue and another staff member served me, so I never heard the out come.
@missyd79 (3438)
• United States
13 Feb 07
if i paid cash i would want my cash back, but if i paid by credit card, i would want my credit card to have that charge taken off. I hate that place try to push those stupid gift cards on you, maybe i don't want to come back to that store again.
1 person likes this
@smartpk (193)
• Pakistan
12 Feb 07
you are absolutely right because firstly customer is always right secondly it is our right to bargain about prices and wat are te policies of shops or markets but customer must be in safe side and every sop keeper treat them with care and honourably.
1 person likes this
@melanie652 (2525)
• United States
12 Feb 07
If I've paid with cash I expect to get cash back. If I paid with a debit or credit card, I would expect the overcharge to be credited to my account. I think that couple was well within their rights to expect cash back. I don't agree with the manager issuing a credit. That means the store ends up getting to keep their money anyway. Definitely not fair to the customer and not very good customer service in my opinion.
@drmt57 (295)
• United States
12 Feb 07
I would prefer cash to. In fact I had that same experience. I told them that I wanted cash back because that is what I gave then and that I was not planning on shoping there again so the credit would not do me any good. If they had not given me my money back I would have called 911. They cannot make you spend your money in their store. If you do not have a recipt then they can give you a credit, because you cannot prove that you bought the stuff from them but they knows that it is their product
@AnnaB87 (761)
• United States
12 Feb 07
I would prefer cash, Because I may not ever be back in that particular store. I think it is wrong for the store to refuse to give the cash back especially when I paid cash.
• United States
12 Feb 07
If they had a receit we always gave them back what and how they paid. At my bookstore for 4 years, and toy store for 2 years. It was how you paid as long as under the time line. Say it was 90 days. However, a mistake, NOT their fault, cash all around! Gad! If they paid cash why give credit for something NOT their fault? I get cash on a occasion for returns even if done on a credit card. I dont always mind. But sometimes they give me a credit instead on my card. Its fine. No receit, g.c. for the store! Its ALL good!
@ryanwelsh (167)
12 Feb 07
Credit ntoes are very anoying as they are usually restricted to one shop/company. Shops make alot of money out of these as if they sell credit notes they have a deffinate sale. Now in the u.k a well known shop has started giving credit notes ona recipt..personally i tihnk this is so people will lose it very easily and they will not have to sell goods resulting in them making money on a peice of paper.
1 person likes this
@sapya123 (129)
• China
12 Feb 07
hope the person gets fired.serve her right
1 person likes this
@callarse1 (4793)
• United States
12 Feb 07
If they overcharged you then the store should give you the money back since you paid in cash. You are not returning anything, you were charged too much. You may want to discuss with the store owner or someone at their corporation office if you are unsatisfied with the transaction. Pablo
1 person likes this
@pilbara (1436)
• Australia
12 Feb 07
Here the rule is that you get refunded in the same way you paid. So since they paid in cash they should be refunded with cash as well. It's pretty rude to expect them to pay more money at the same store, just because the store made a mistake.
@jhrcsr (349)
• United States
12 Feb 07
I can see them giving a credit note if that person had paid with a credit card. I can also see giving a gift card if the person wanted to do a return without the reciept. If a person writes a check, then they should be given the choice of waiting three days for the check to clear the bank then getting a cash refund or of being allowed to write a new check for the correct amount at the same cashier after the credit is taken off their bill. If the person paid cash and has their reciept, then they should get a cash refund. But that is only my opinion and many businesses do not see it that way.
1 person likes this
• United States
12 Feb 07
I work at a major retail store myself, and I know that our policy is something along these lines. If you purchase something...if you bring your receipt, and it's within 90 days, you can get a refund. If you pay cash, you can get a cash refund. If you pay with your card, you will get it put back on your card. If you are returning something without a receipt, that's when you are given store credit. I believe they do this because for one thing, you can return something up to a year later without a receipt. They use your driver's license or id card for this transaction. If the store no longer carries this product, or it has gone clearance, or something like that, it's hard to determine what you actually paid for the item. Unfortunately I think you get back whatever the price is now...not what it was when you bought it (if it's different.) I've even seen cases where we couldn't let the customer return an item at all. They didn't have a receipt, and we no longer carry the product. If there's no way for me to get any kind of numbers, or a price, or anything, we can't take it back. If that's the case, you have to have a receipt. So, I hope this helps.
1 person likes this
@boeyong (256)
• Malaysia
12 Feb 07
I think that is downright cheating! How dare the manager come up such as idea as a credit note when the transaction was in cash? Debit and Credit notes are meant as an accounting procedure when transactions are on credit terms not cash! Does the manager think that will induce the customers to buy other items from the overcharge? Returning things is different. Even so, most store policies would be, if purchases were returned within the same day, there would be a cash refund (at least in Kuala Lumpur and I dare say, the whole country of Malaysia as well). The couple in mention should have insisted on cash as they paid in cash and threaten to lodge a police report on the matter. Unless they didn't read some kind of hidden clause or fine print that the store conveniently fail to point out BEFORE the purchase.
• United States
12 Feb 07
If they were overcharged and had paid by cash I think that they should of been given the amount that they were overcharged back in cash. I know that is how it is done here in the US where I live and believe that there is some sort of law for this. I know that if you pay with credit then they are to return in credit but this is the only time. You may want to check into this as I think that this shop was wrong in the way that they handled your friends transaction.
@XxAngelxX (2832)
• Canada
12 Feb 07
I prefer cash as well. I can understand why stores give credit notes if you are returning something, however if it was there error and the couple paid in cash, then I think they certainly should have been given cash back. It's not as though they were returning an item.
1 person likes this
@chertsy (3804)
• United States
12 Feb 07
I think if I paid for something with cash, I should be given cash back for something I return. Now if I paid with a credit card, I would like for it to be put back on my credit card. It doesn't always work that way. You have to follow store rules.
• United States
12 Feb 07
when i pay with cash, i want cash back, that simple. especially if i was overcharged. if i'm overcharged i'm less likely to go back and i don't want a credit slip or gift card making me have to go back there. i think it should be an across the board policy that if you are adjusting a sale, and you paid in cash, and the receipt says so, you should get cash back.