E-gold is not cooperative to members who lost their passphrase.

@ondo1015 (1885)
Philippines
February 12, 2007 7:51pm CST
Imagine the money they hold if a member cannot claim the earnings from mylot just because they lost their passphrase. I've been requesting for temporary passphrase twice but until now no reply.
1 person likes this
5 responses
• Indonesia
13 Feb 07
Well i don't know in your case, but one time my friend forgot his passphrase and he request for temporary passphrase just like you did. Then after a few days ( i think it's a couple days), he recieved a call by someone from US. He confused, because he didn't know who is it, but he still pick up the phone anyway. then he told me that the call was from e-gold and confirmed to him about his temporary passphrase. i'm quite confused too because, he is indonesian and makes that kind of call is not cheap. Well maybe my story can give you something
@moreinfo (3867)
• China
13 Feb 07
many complained that e-gold's support was not that good. but from my experiences, its ok, and e-gold has many staff there in supporting you. e-gold can ONLY send surface mail to the address you registered, or call you to the number you registered in your profile. there is NOT any other way. I have called them several times, asking them to call me back and always solved the problems in seconds. Or just like your friend's case, wait for e-gold call you at some time. as for the fee, many ip based phone systems have higher fee in the domestic us then idd call.
@ondo1015 (1885)
• Philippines
13 Feb 07
Will you give the no. of Egold phone no., Or maybe I just wait for the postal mail, hoping that it be soon arrive regardless of time. I am just concern so much , this is my first time.
@moreinfo (3867)
• China
14 Feb 07
Did you list your real telephone number in your e-gold profile? If not,then its useless. If you list your real number on file, then you could find e-gold phone number on the e-gold site, and call them in biz hours (would be 9:00 pm in your local time). If your info is real, I am sure you ll get your account back.
@maumbi (2571)
• Indonesia
14 Feb 07
yes u right,e-gold have high standart security, this problem always i see, and very difficult to get back your account IF you dont completed correct account about your self include telephone number.so before open new account try to wrute true information and print out, so if you have problem you can FAX e-gold.
@ondo1015 (1885)
• Philippines
15 Feb 07
Thank you for your info.
@istanto (8572)
• Indonesia
14 Feb 07
that's why you have to put right information when you sign up to egold. if you put fake information they will send it to who? I have lost my passphrase in egold many years ago and they send it to via mail to my postal code. so I think you must put wrong information on your egold account.
@ondo1015 (1885)
• Philippines
14 Feb 07
It was my frist payout , I am working it 5 months at 2 hours a day. I am waiting for the postal , if it will not arrive then , it was lost, and God will bless them.
@ElenaH (102)
• Australia
14 Feb 07
Thats a very bad situation. Thanks god that my accounts are safe and ok. By the way, I also keep my account info with roboform.
@ondo1015 (1885)
• Philippines
14 Feb 07
By the way what is a roboform?
@mansha (6301)
• India
13 Feb 07
Thanks for telling me I will write mine down somewhere in case i ever forgot. Better to have it in some diary, Thanks a lot as I was not aware of their system of requesting the passphrase. I am glad that you brought it up.
@ondo1015 (1885)
• Philippines
13 Feb 07
I never knew that this kind of discussion helps other. Thank you and you are so kind enough to appreciate my discussion,.