Does anyone keep an eye the register?

Australia
March 6, 2007 2:35pm CST
When you go shopping, do you watch how much each item scans to make sure the sale price has been entered into the system? I've started doing that recently, and I've found that some items aren't coming up in my favour! I've pointed this out, and it's been corrected. But how much are the supermarkets ripping us off when we don't take notice? It's great to advertise sales items and sucker us into picking them up off the shelves, but how many of us actually check that these sales items actually scan at the reduced price? I've resolved to organise my shopping list in order of how I tend to line up my items on the conveyer belt. Fruit & vege, cans, refrigerated items, etc. Then I'll write down how much the items are as I pick them up off the shelves, and keep an eye on the items as they're scanned. Not only does it stop me from running back for items I forgot to pick up, but it's going to stop the supermarkets from ripping me off!
18 people like this
59 responses
@Bee1955 (3887)
• United States
7 Mar 07
I ALWAYS watch that scanner. One time they scanned my shopping card which was suppose to cut off 20% of the total and it didnt. The cashier gave me a hard time when I told her the total didnt add up to mine minus the 20%. She kept mouthing off to me until a manager came over and they opened the machine. Seems I was the FIRST to discover the cash register was not subtracting the discount. Later the manager told me they found 38 people had their cards swiped before me and not one realized they were overcharged! As for the mouthy cashier, she was put on stocking duty for 2 weeks.
2 people like this
• Australia
12 Mar 07
lol. That's a great story! She definitely deserves to be disciplined for being so rude! Even if she was right, she definitely shouldn't be so rude to anyone! Just poetic justice! lol.
@Kylalynn (1773)
• South Africa
7 Mar 07
I've had this problem a few times. The items are marked at one price and when scanned into the till, it comes up another. I have started telling them about it, and I usually get a refund. Once overalls were marked at about R60 each. I bought 2. I was charged R120 for one and R160 for the other. When I brought this to their attention, the superviser said you can't have these for R60 as I have been telling them all day to rectify it. Well.... I was not a happy chappy. I got the overalls for R60 eventually, but that supervisor does not like me at all. But who cares. Her staff should have listened to her first time. Washing powder is another biggie, they tag it on sale R5 off. When paying for it you have no discount! I think they dread seeing me come in their supermarket. Anyway, your post was interesting. Thanks Have a good day!
• Canada
7 Mar 07
We've always wrote things down on a list and my partner marks them off and writes down the price of them as we go round the store. Then when we get to the register, he's very good about keeping an eye on things as they go through, and just to double check, before we leave the store, he checks the receipt. More often than not, everything is fine and as it should be, but there have been occasions where we've had to go back and have something corrected. I truly believe that this is where supermarkets make a lot of their money. From those who don't think to check items and see what the prices are.
2 people like this
• Australia
12 Mar 07
That sounds very very organised! Great teamwork! I wish I could get a partner to do that with me! lol. I have to find the partner first. Then make sure he is happy to do the shopping. And I think I am... no, WAS, one to walk away without looking at the prices!
• United States
6 Mar 07
Oh I sure do. I refuse to pay any other amount that what it is supposed to be unless its much cheaper. My husband laughs at me when I do this. If it comes up wrong, especially if its store policy to get it for free or reduced, I hold them to it. I will say things loud enough for other customers to hear as well so they are aware of it. It is just what is right. I love their favorite line,"well someone must have put it in the wrong spot". My response is, 'how is that my problem?" lol. We spend enough in the stores, why should we pay any more than that?
2 people like this
• Australia
12 Mar 07
lol. You go, girl! I love that attitude! And yes, it isn't your problem! It's theirs, and their responsibility to make sure that they get their database up to date, and correct!
@carolscash (9503)
• United States
6 Mar 07
I do watch my receipts and I think it is a good idea. I work in a supermarket and itisn't always that they are trying to rip you off. It is a system error most of the time that a sale link that is entered into the system doesn't work or that someone hasnt' entered the link correctly. after all, everyone is human and we all make mistakes!
• Australia
12 Mar 07
I'm sure you're right, that it's not deliberate. Afterall, staff don't exactly get a cut of the extra money earned from incorrect prices.
• United States
6 Mar 07
I try to watch the register as much as I can. It is hard to empty the cart and watch the scanner do its work. If I feel like I didnt get to see all the items go by I always check the reciept as I am leaving so if I need to go back it isnt a huge ordeal. I bet the grocery stores make millions of dollars in mistakes every year. I hope they arent on purpose though. I am a list person. I shop with 2 young kids and if I didnt carry a list I would forget things all the time. Thank heavens for post it notes.
• Australia
12 Mar 07
I'm sure they make a stack of money off their mistakes each year. Sure, they might be mistakes, but I am not convinced they're ever in our favour!
• Canada
6 Mar 07
I always keep an eye on the register also and have noticed that they try to rip me off also . If it happens locally they always make some excuse and tell me I have to pay full price or just leave it , they always try to tell me that someone paid a mistake pricing or that the flyer that idicated the sale price made a mistake and they are not overly helpful but if I go away to wear they have the malls and that , I find there they are very helpful to mark the sale price or give it to me for nothing if they make a mistake . I believe this is how it should be everywhere but locally in my area if they feel they can bully you into paying full price they will and I never know what would be better to say and always end up paying full price or leaving it behind .
2 people like this
@emeraldisle (13158)
• United States
6 Mar 07
I always keep my eye on the register to make sure things are rining up as they should. I've had too many times where it doesn't. What irritates me is that some of them you can't see while you are unloading your cart and they will start ringing things up while you aren't looking. I tell them to wait then because I do want to make sure. I also afterwards look over the receipt just in case I might have missed something but also to make sure an item wasn't rung up more then it should have been. I've had that happen a lot as well. I'm getting two of an item but three show up on the receipt. Another thing you do have to watch for.
• Australia
11 Mar 07
That's a good point. It's probably human error, rather than deliberately ringing extra items up, but in the end, it still costs you money! Thanks for pointing that out! I'll definitely be looking over my receitps more carefully in future!
@Mamaof2 (574)
• Canada
7 Mar 07
I to keep my eye on the prices that are being scanned. I haven't so much noticed prices being wrong at the grocery store...but I have at department stores like Zellers & Walmart. Far to many times, it is not registered into their system or the cashiers are not familiar with the sales. I always correct them if something is not right. If they want to go and check for themselves..then that is fine because if it is on sale..I want it for the sale price!!!
2 people like this
7 Mar 07
I never used to look at the register when I was shopping until I was seriously overcharged one day. Since then I check every item that goes through now, especially as I often get the price reduced items and they frequently scan as full price. I get sick of being ripped off like this, but when you are busy trying to load the shopping and the place is crowded, it isn't always easy to keep a check on the prices. You idea is a good one though
2 people like this
• United States
7 Mar 07
I watch when they ring stuff up. At my store if it's wrong it's free. I have gotten a few items free that way. Sometimes they forget to update the self scan check out. That's another good readson to use them instead of the normal check outs.
2 people like this
@Thoroughrob (11771)
• United States
7 Mar 07
I always try to keep a good eye on the register. Alot of the items on sale do not get put in the system. You have to watch or you will be taken for ride. One day, I had 6 different items that rang up wrong, and I pointed them out and then complained to the manager. They gave me a $10 gift card. That is how much more I would have had to pay if I was not watching. I thought it was pretty good. They should do that more often.
2 people like this
@kylanie (1205)
• United States
7 Mar 07
I always watch the little screen at wal-mart and dollar store and then I make sure it is the price that it was supposed to be and if it was different then I would tell them and they would help and I also look at the receipt at the end of shopping
2 people like this
@cjthedog64 (1554)
• United States
7 Mar 07
I try to keep an eye on them, but with DS (14 months) shopping with me, it's pretty hard. When I get an item that has a coupon attached to it, like for meat, I put those at the front of the order so I make sure to watch it. I also keep an estimate of the total cost as I shop, and if the total is way off, I know there's a mistake. I also will stop and check my receipt before I leave the store. I know if there was a problem, I still have to go to the service desk to have it fixed, but it's easier on me, especially since they usually get things right.
2 people like this
@dixielol (1581)
• United States
7 Mar 07
I dont usally but every now & then I'll remember to check it out. My mom on the other hand, she watches it like a hawk. :) If they charge her 1 cent to much, she will point it out. The other day, I was shopping. I found a dress for my 2 year old niece, the orginal price was $68.99 Now, I would never pay that much for a dress for her because she never wears them more then 2 times befor rolling in the mud or squirting ketchup on them but it was on sale for $15.99 A heck of a deal! So I got it & went to pay for it. It rang up around $70. You bet that I pointed that one out right away. To be honest, alot of the time even if I do realise that they have charged me to much, I dont always point it out. Like one day I got 2 pairs of sandles. One was marked $25.50 & the other was $23.50 The cheap one (as luck would have it) didnt have a tag on it so the cashier just rang them both up as $25.50 I didnt say anything but my boyfriend got mad at me because he said that I should've told her that the price was wrong. But she was the only register open & had several people waiting in line. Now if my mom would've been ther, she would have told her. LOL!
2 people like this
@flpoolbum (2405)
• United States
7 Mar 07
I agree with you 100%, you have to be really observant as they scan your items. You also have to be sure to count the change when they give it back to you, some cashier's either accidently or purposely give you the wrong change back. DOUBLE CHECK EVERYTHING!!
2 people like this
• Indonesia
7 Mar 07
i am always found on supermarket the item can`t scanned cause no data entries save on them computer for detect the tag number id. so i will cancel buying thats product .... thats people mistake for putting the data on computer. no people have no mistake i thinks. but for item not we buy and showing on our bill its very very ripper!!!! i hate thats if i found thats i will contact police if founded problem like you. cause i believe not only one time they do thats, i believe all people has ripp off
2 people like this
@laurabeth (146)
• United States
7 Mar 07
I always watch the register. I don't write prices down but I have a pretty good memory for those type of things and I keep track of my total (estimates) with each item I put in the cart. I watch the register but if the total is way off what I had estimated I know to check the receipt really close. I usually do that before leaving the store, and I have never had an issue getting money back either. I would just rather pay and then deal with it rather than hold up the whole line behind me because I know I cant stand that lol.
2 people like this
• United States
7 Mar 07
I've always watched everywhere that I go. The greatest place is Krogers as they have the price right guarantee. If the price scans incorrectly, you get one of that item for free. I've gotten a few things that way. I think if people don't watch they will get ripped off. I don't think it's ever intentionally done, but when they have hundreds or thousands of items to update it can miss one. Liek when Coke is on sale, they have to update the price for every version of coke products. That will definitely cause a missed item. I love it when they mess up in my favor. I just smile and shake my head that I got it even cheaper.
2 people like this
• United States
7 Mar 07
Yes, I do. I'm not as meticulous as you but I do take note of the prices mentally and I also check the receipt before I leave the place to make sure the prices are right.
2 people like this