Energy, Productivity, and the Middle Class

It being Labor Day, there will doubtless be many political speeches and newspaper articles touching on the rise of the American middle class and crediting this rise to labor unions and perhaps also...

My Turn For Thoughts On Service

It seems Carl las opened up quite the can of worms talking about the shoddy service he receives on a regular basis in Chicago.  First off, Carl nees to move to Racine or Valparaiso and start...

Further Thoughts on Service

Which virtues?  Humility, pride in a job well done, doing for others as you would have them do for you, taking the ego out of the exchange, a sense of humor, prioritizing time management and...

Thoughts on Service

Carl From Chicago’s post on poor service reminded of my own service career during my extended college tenure. I learned that some problems in service have to do with customers.  For example,...

Expectations… and the Productivity of the Service Economy

Recently I needed to go to the post office in downtown Chicago for a certified letter. Yes, it would seem, the post almost writes itself… the lines were long and, in the middle of it, one of...