| I'm featuring a brief article here from guest writer Lisa Venn, J.D., M.A., of Advocate Alliance. Lisa's topic is the Centers for Medicare and Medicaid Services (CMS) proposed new patient grievance... | |
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| If you're leading a group through change (and leadership happens at all levels of the organization) you can expect people to respond in some fairly predicable ways. Be aware that the roles they take... | |
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| I have the pleasure of working with a diverse group of people, most of whom are quite generous about sharing their knowledge with someone who asks, "Could I pick your brain?" The other day I asked... | |
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| If your hospital is like most, the process for handling patient complaints is not well defined. Whoever hears the complaint or receives the letter generally does their best to track down answers and... | |
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| Patient advocacy has been in the news quite a bit lately, and with good reason. Healthcare is a complex place for patient and caregiver alike. I often advise friends and family that being a patient... | |
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| A frequent topic of conversation among my professional colleagues is the stress we feel about our jobs. Everyone's story has different twists, but there are themes; tough bosses, unreasonable... | |
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| Dr. Scalpel weighs in on a physician's view of the new Joint Commission requirements for Ongoing and Focused Professional Practice Evaluation, a thorny issue in the world of medical staff... | |
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| NursesRecommendDoctors.com was renamed and relaunched earlier this month by CareSeek. "We are excited to see that our vision of 'getting better- together' is more than just a tag line, stated Gale... | |
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| "What are you, stupid?" Such was a physician's loud and unhappy response to a medical records employee who would not release the patient record he wanted. (This incident happened a few years ago, so... | |
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| For years, doctors have chafed at new ways insurers are rating them and tying bonus payments to those ratings. The Minnesota Star Tribune reports that the Minnesota Medical Association is fighting... | |
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