MSSPNexus Blog

Investigating Patient Complaints: The High Price of Hospital Non-compliance

By Lisa Venn, J.D., M.A., Advocate Alliance Health care institutions beware! Having a “Hear no evil; see no evil” patient complaint policy is an expensive proposition. Just ask Oakland-based Kaiser...

Grand Rounds 4.29 - A Heartwarming Edition

Dr. Wes, aka Westby G. Fisher, MD, FACC, board certified internist, cardiologist, and cardiac electrophysiologist, is the host of this week's edition of Grand Rounds. It's a clever compilation of...

Interactive Medical Education on the Web - A New Tool for a Safer Patient Experience

You just found out that you're a candidate for surgery, or that you have a chronic medical condition; where do you turn for information beyond what your doctor provides? A growing majority of people...

Interactive Medical Education on the Web - A New Tool For a Safer Patient Experience

You just found out that you're a candidate for surgery, or that you have a chronic medical condition; where do you turn for information beyond what your doctor provides? A growing majority of people...

How Do Patients Feel About the Care They Receive in Your Hospital?

Of course patients in your hospital want good technical care and positive medical outcomes. The US DHHS Hospital Compare web site has been offering statistical measures for the past few years that...

How Do Patients Feel About the Care They Receive in Your Hospital?

Of course patients in your hospital want good technical care and positive medical outcomes. The US DHHS Hospital Compare web site has been offering statistical measures for the past few years that...

How Do Patient's Feel About the Care They Receive in Your Hospital?

Of course patients in your hospital want good technical care and positive medical outcomes. The US DHHS Hospital Compare web site has been offering statistical measures for the past few years that...

How Do Patient's Feel About the Care They Receive in Your Hospital?

Of course patients in your hospital want good technical care and positive medical outcomes. The US DHHS Hospital Compare web site has been offering statistical measures for the past few years that...

When Health Care Goes Wrong - Sentinel Events

We all know that mistakes happen in healthcare. Anyone who has read the Institute of Medicine's To Err is Human Report knows they happen all too often. Fortunately, most mistakes result in little or...

Medical Error: The Second Victim

The doctor (physician assistant, nurse, etc.) who makes the mistake needs help too. From the British Medical Journal: http://www.bmj.com/cgi/content/full/320/7237/726============ When I was a house...