Do you like talking to the Automated Sytem when calling toll free numbers?
By daryljane
@daryljane (3406)
Philippines
May 10, 2007 5:44pm CST
Ive been a tech support for almost 3 years now and we client reached us through an 800+++ number..the thing is when they dial, they talk to an IVR first before getting live representative..because of that, weve been getting a lot of arguments over getting rid of the IVR and get to human being right away, and we need to explin it over to them that they need to choose the right option in order for the IVR to bring them to right dept.
have you tried calling a toll free number or any 80 number and talking to the IVR for more than 15 minutes before reachng a representative? are you annoyed by it?
1 person likes this
3 responses
@maddysmommy (16230)
• United States
10 May 07
I've called a few and they don't give me an option to talk to a customer representative. Usually I hang up and end up sending them an email instead (if they have one). Sometimes I don't realise it but when you don't answer the IVR, then if it doesn't disconnect you, it goes to a customer rep. It is annoying though but I understand why companies have it. I just wish as soon as the IVR starts the first option it gives you is to talk to someone, but then again, if that happens, there is really no point in having the IVR then right?
1 person likes this
@daryljane (3406)
• Philippines
11 May 07
although thats what we wanted too..like IVR asks whats the reason for calling, they say they cant connect to the internet, they will be transferred to a tech support right away, there are actually a lot of things that the IVR needs to do..but this is adding mor fustration to the member already..the moment they get to us..theyre already fuming mad..and we cant blame them for that. lolz!
1 person likes this
@altair_dip (807)
• India
11 May 07
i hate IVR...tech support or customer care shoudl be prompt and shuold have info to solve our problems.. most of the time the representative herslef does not knwo whats happening
@twils2 (1812)
• United States
11 May 07
I understand that companies have to cut costs, But I wouldnt call tech support if I wanted to deal with a machine. If they just asked what department you would like to be connected to that would be one thing, but they start asking you what your problem is, are you calling to pay your bill and some others that esccape me at the moment. And then after pushing 15 or 20 buttons to get to the right department, you get to be on hold for half an hour or more. I just find the whole process irratating. I'm not blaming you or anything, it just seems that there could be a better way. Terry
