Best Buys Return Policy....Is This Bogus Or What?

I do not think that that policy is reasonable at all, SassyKittyKat. I could see such a policy with items paid for by check, but certainly not with items paid for in cash. That's awful.

Happy Anniversary!

That is bogus. You shouldn't have to wait for a return on something you just purchased. Luckily for me, my husband is a tech buff that takes forever to decide what he wants so in the end we are satisfied with what we purchased. I'd write a note to the corp and say something about at least hanging a sign saying no cash returns on items blah blah.

That is insane...if you pay with a check- yes, you have to wait so they can make sure it clears. If you pay with a credit card- it is put back on your card. If you pay in cash, YOU SHOULD GET CASH BACK! CRAZY! I would have been furious!

Glad you worked it out. At least you can take some nice pictures on Monday now...

That is a rediculious policy to have. I have never heard of such a stupid policy. My husband usually always pays with his card, but sometimes we pay for things with cash & yes, we do shop at Best Buy from time to time. They don't have any signs up that warms you of this policy before hand which is really stupid if you ask me. Like you said, who looks at the back of their reciept? I know we have never done so, nor does anyone else I bet. If that had been me I would have been furious. I agree with what another fellow My Lotter said, you need to write Best Buy corp. & tell them that (A) it's a stupid policy & should be changed & (B) if they are not going to change such a stupid policy then they need to have a big sign by every register warning customers what happens if they pay with cash & then try to return that item. My husband & I had a lot of trouble exchanging an item we bought at Target once because we used a gift card & it was for an item that was over a hundred dollars. They wouldn't allow us to exchange it because we used a gift card. We didn't even want the money back we just wanted an even exchange, but they would not allow us to do so. It was for the exact same item(ours did not work) & they still refused is. We even asked to speak to the manager, but she wouldn't let us exchange it either. I was as furious with them as you are with Best Buy right now.

Hmm... best buy seems a bit cheapskate then.

Though I assume that you will indeed get the money back in the end, it is still unreasonable to hold the money for that long. And to say it does not have enough cash (whether true or not) is not a good excuse at all.

I have not tried returning items before so I am not sure about the return policies but still, I think you should lodge a complaint with the authorities.

sounds like a crock to me. I paid well over 250.00 for my daughters camera at circuit city. when we got home, she discovered that it was not what she really wanted. I was relieved because when we went back, the one she really liked was quite a bit cheaper. We did not have a problem at all. I've only been to bestbuy once. Thanx for the heads up...doesn't sound like a great place to do business with.

I have to say that its not right if you paid cash for the item and if you have that big of a gripe I would contact corporate about it, and I think that there should be a way to return an item without having ot wait.

I'm glad it worked out in the end for you, as I know that juggling finances can be tricky, and glad it worked otu that you can keep the camera and do something or your anniversary...

Mooch

that is a bogus return policy - if it's written on the back of a recipt then how do you know what it is until after you purchased something and it's already too late???

If something like this ever happens to you, refuse to leave the store until you get your money back. a manager can over ride anything or figure out a way to get your money back even if the register won't allow it. you stand there in their face and show them you aren't backing down and they'll give you what you want real quick. what's their other option? call the cops so you? they won't do that as long as you are non threatening - they don't want that kind of bad publicity.

I know this because i've worked 5 years in customer service. i've learned every trick and secret to getting what you want. i could tell you how to get a free $30,000 kitchen from Home Depot, lol.

I personally don't shop at best buy anymore because they are so awful with everything. I bought a laptop there once and will never do it again. My laptop had nothing but problems, they sent it out for repair and held it hostage for 2 MONTHS!! Can you imagine not having your lap top for 2 months!

I won't shop at target either anymore because of their policies. i love wal-mart, they let you return anything for any reason, even if you don't have a reciept.

Wow, that is rediculas. I would have been so angry. They can't just keep your money like that. I can't believe that is even legal. I think if that is their policy then they should have to pay you interest on the money they are withholding from you.

I also don't believe that they did not have that amount of money in store. That is such a lie. I know from working at retail that at the very first thing in the morning every register is given at least $50.00 to start the morning off. At the end of the day they should have more than enough in the registers to refund under $300. I could see if it was first thing in the morning, but you said it was before closing, and you knew you gave them that money just a little while before you returned.

That is so wrong it is not even funny. I am certain that this "policy" is in place to get people to take their stuff with them and not attempt to return it. The whole policy is very dis-honest to me, especially when they don't even inform you of that at check out.

I will definately think twice about purchasing anything expensive from Best Buy using cash.

I am glad you were still able to enjoy your anniversary.

I am in between. I think that you should have been informed when you were buying the item, but I do check the back of the receipt, but only if I am going to return it, so that part it not too unreasonable. The fact they don't have that money in store is kind of stupid, since you bought it that day.