Customer Support Agents  

Believe me I do understand. What I was *trying* to get at (although I can see how that may not have worked) was that these big multi billion dollar companies should have some kind of English training courses for employees. I'm not expecting the world to speak English but at least American based companies or companies that operate in america/ any other english speaking country should have employees fluent in english. In fact I won't even limit this to english. When I call, there are two options - English and Spanish. Suppose a French person called? Or someone who spoke Italian? What option are they going to choose? I think these big companies need to put more wee bit more thought into there customer service areas, and this would DEFINITELY include more funding.

Please respond, I'm actually enjoying this conversation. :)

Centers now actually have Spanish Speaking agents & yes, we do have English Accent Training but since it's not our number one language here, especially in the Philippines, we could never be like english speaking people at once. It's just like, when you're good on speaking the english language, but there's something you're not really good at. So, no offense, we all have our flaws. So, I think the best way to do if you're not comfortable with the person you're speaking with is to simply find another agent who could speak good english or someone you could easily understand so you won't be having a difficult time.

I get what you're saying. Only, wouldn't the agent get offended by me asking for another person to speak to? I know if i was talking to someone and they told me they couldn't understand me I'd be pretty mad. Kind of like when you have that one annoying friend that pops up everywhere, and you just can't tell them to leave you alone. That's what it feels like to me.