I need help!  |
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This is why I hate shopping on the Internet. I won a $200 gift card for Amazon.com. I placed my order and the order is going to the wrong address! It's my former address. I specifically entered my present address, so I am aghast that Amazon is sending it to my former address.
I don't know how to contact them to tell them they are sending it to the wrong address. There is no way I can see that shows how to actually talk to a human being by phone.. or email.
Does anyone know how to contact them to let them know they are shipping stuff to the wrong address?
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1. Rtlsnk316 (511) | 7 months ago | I do not have on screen right now, but in the order section, you should be able to see the vendor's name, I think if you click on it, should give you contact info.
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OreoCookie3 (18339) | 7 months ago | I don't see anything. It is in route to being shipped already to the wrong address. I have been all over the website and I have gone to where my orders are and there is no way to contact anyone.
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pyewacket (11590) | 7 months ago | Just saw your comment above---in that case, do you know HOW it's being shipped? UPS. Postal mail---have the tracking number of the item---call the shipper---either UPS or Postal mail--they may be able to change the address for you
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pyewacket (11590) | 7 months ago | Here's more info---about tracking packages since the item has already been shipped
http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_lnship_track?nodeId=468530
Tracking Your Package
If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.
Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.
Some shipments, such as Standard International shipments, are not trackable.
If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.
UPS
* Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi * Phone: 1-800-742-5877
U.S. Postal Service
* Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm
A1 Courier Services
* Package Tracking: http://www.aoneonline.com...
ABF Freight System, Inc.
* Package Tracking: http://www.abfs.com/tools/trace/ * E-mail: abfinfocenter@abf.com * Phone: 1-800-610-5544
Airborne Express
* Airborne Express and DHL have merged. * Package Tracking: http://www.dhl-usa.com/tracking * Phone: 1-800-225-5345
CEVA Logistics (Formerly Eagle Freight)
* Package Tracking: http://www.cevalogistics.... * Phone: 1-800-888-4949
Dynamex
* Package Tracking: http://www.dynamex.com/amazon * Phone: 1-206-574-7180
Enroute
* Package Tracking: https://enrouteusa.com/vdelivery/servlet/template/consumer,Login.vm?merchant=amazon * Phone: 1-800-560-5488
FedEx
* Package Tracking: http://www.fedex.com/us * Phone: 1-800-463-3339
Menlo Worldwide/UPS Supply Chain Solutions
* Package Tracking: http://forwarding.ups-scs... * Phone: 1-800-443-6379
Parcel Pool
* Package Tracking: http://www.parcelpool.com/tracking/ * Phone: 1-877-727-2354
Pilot
* Package Tracking: http://www.pilotdelivers.com/pages/tracking/ * Phone: 1-800-447-4568
WPX
* Package Tracking: http://www.wpx.com/ship/track.asp * Phone: 1- 253-876-2760
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OreoCookie3 (18339) | 7 months ago | Yes, its being shipped by UPS.. you have been very helpful Pye.. I'll call them to see if I can get this straight. Thanks so much.
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3. tyc415 (4492) | 7 months ago | Hope this helps. Good luck. Changing Orders Shipped and/or Sold by Amazon.com If your order hasn't entered the shipping process yet, it's easy to revise shipping and billing information. Visit Your Account www.amazon.com/your-account,, locate the order, and make your changes on the Order Summary.
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OreoCookie3 (18339) | 7 months ago | No that doesn't help.. already been there... my orders have been shipped already. I did find an email address and I contacted them.. hope they write back... I don't even remember how I found the email address page.. hope i can find it again if they don't answer me.
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tyc415 (4492) | 7 months ago | Ok, thought you had just placed the order and got the confirmation and noticed the mistake. I am sure you will get it but it might just take longer.
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OreoCookie3 (18339) | 7 months ago | My stuff has already left the vendors and is in route.... I found an email page for Amazon.com and asked for some help... but Amazon.com does not make it easy to find any contact info.. that's for sure. Amazon.com gave the vendors my old address and not my present address that I gave them over a year ago.
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5. coffeebreak (4840) | 7 months ago | Check for "contact us" link - usually at the bottom. I just did a return with Amazon.com - I bought 2 box sets of a tv show - the first season was great, next two were horrible. so I contacted them about returning opened DVD's. They responded within 24 hours saying... no problem, here's a return shipping label and we'll refund your money. The total I spent was $28. Next day I see a refund for about half that. I contacted them and asked them to explain.. and they then said about restocking fees and return shipping... all which cost me to loose all but $14 which is what they refunded me. I emailed back saying... here's the email you sent saying you'd refund in total and I was not told about the restock fee and the return shipping charged. They came baack with the balance of the total purchase price. I couldn't have been happier. Granted, someone probably got in trouble as they should have told me about the restock fees but since I specifically made 2 emails saying the box sets were opened nad played and specifically asked their return terms and was told total refund.. they honored what they said. If your order hasn't shipped yet.. keep at them. I have had other issues with them and they respond quickly. Good luck.. especially for that much money!
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6. gitfiddleplayer (5119) | 7 months ago | If the new address is close I would try to see when it gets shipped and let the new residents (if you know there are new ones) know that the package is for you. Good luck.
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7. byfaithonly (6299) | 7 months ago | Afraid I'm no help and would be surprised if you were able to get a real person - maybe an email contact or something.
oh heck how about this information http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_hp_center_cont?nodeId=518316 it's help page on how to contact customer service.
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8. muscles4me (8590) | 7 months ago | Man, thats a pain in the butt when that stuff happens. There is no way you can go to the email confirmation they sent you (did they?) and say wrong address, give your correct one and then send off?
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9. tattylashes (4295) | 7 months ago | maybe you should contact the people who live at your former address and have them redirect it to your present address, i hate it when you cannot contact these sites, maybe if you have a look in your amazon profile you may be able to change the address to the one your at now, i really don't know how to help oreo, i do hope that you sort this out soon, i would hate for you to lose that $200, so maybe contact the people who live at the other address and ask them to send it to you explaining that you put the wrong address down...good luck with that....
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10. carolscash (4886) | 7 months ago | I don't kno about this as I rarely buy from Amazon. However, I would make sure that I contacted the company that was taking care of the shipping and see if they could help. I am afraid that it may go to the wrong place. I hope that you can get your stuff as that is a lot to lose.
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