Have you discovered a neat customer service and started using it only to have   

Yes, unfortunately this happens to me quite often.. Especially with grocery items. Always seems like you just found something you like, then they go an get rid of it, to replace it with some new line of items coming out, or even, as in your wife's case, a new, supposedly improved version, which just isn't the same and often not as good as what you were buying before. Unfortunately in todays world, where there are always ways to make things biger and better, and there is a need to constantly be instroducing new products...something has to go to make room for it.

As much as this sucks, i just wanna ask people one favor though. As i work in the grocery store, i hear these kind of complaints all the time, and though i comiserate with you, we generally don't have the option of bringing the product back. Many times the product is not even being made by the company, but even if it is, often times it is above our heads at store level to get it back in the warehouse, so we can have it at our store. The best thing to do is to fill out a card. At my store at least, these get sent to our corporate office regularly, and they look them over. If they get enough people saying they want a product back, it will often re-appear in our warehouse and become availiable for us to order again.

Just don't take it out on us personally...unfortunately i don't get to choose what items my store carries.

Yup! Nylons from Shopko that you could wear forever were replaced with some that run after one use....a few personal items that fit well.....discontinued. I wish you had warning when they do this so you could stock up!

wal mart is bad about that it has happened to me several times sometime they take it out of one story and put it in another one.it sure tees me off too