What is the best way to respond to rude people?

I can imagine, Beruang. I live n Indonesia, and that kind of thing is not something unusual for me. You can find the same experiences almost every day encountered by lots of people. The Customer Service representatives in many companies in this country is not well trained and rude and that's the way it is. Trust me, you're not alone.

I am pretty sure that if you're not in a bad mood you're not going to blow up like that. And, I think I know what airlines you're talking about. Though, what you did was right, you're just asking for what you're deserved to have, but it would only wasting your breath because they would never change their attitude towards other customers. After you heard my story, I believe you would feel so much better, Beruang.

Months ago, me and my partner were going home from working and we needed to put our money to our account so we can do the transaction tomorrow. It was late at night and the money we would like to store at the cash storing machine was about five millions IDR. When it was processed, suddenly the system go off and the money stuck in the machine. We called the 24 hours customer service.

They said that they couldn't help us, but we need to wait until tomorrow and that they couldn't tell us whether our money was safe or not, so I asked him, the customer service frustratedly, "So, Sir, we can not leave our money here, what do you think? Do I need to call police officer? Because it seems you couldn't help us here..."

And he answered, "Go ahead and call the cops. So what do you want now? You want me to make the report for technician to get there by tomorrow or not?" with a very arrogant and annoying voices.

So I told him, "OF COURSE YOU SHOULD. That's your job and I was filing a report and don't you dare to talk to me like that. What's your name?" Well, that was a threatening question, asking name of the rude customer service would make her/him think twice of being rude, maybe because they think we know someone and can make them in a big trouble.

"I am so sorry, Miss, but I was just asking and..." well I cut his words and again, asking for his name. That was when he suddenly had an answer for my question, "When our machine is shut down, miss, there're no chance someone could take the money out, and all the transaction is registered so you don't have to be worry. I am so sorry for the inconvenience."

I know how you feel, since I live in Indonesia and such situation is not something rare.. ....
And as our friend explained earlier, some time shouting back could help solving the problem but after sometime when think it over I find out that we just waste our energy and emotion where mostly drawn the problem deeper in some case.

I try to solve such condition with a manner, but if its take to long..then I think it could hit my nerves.

Save you breath, energy and emotion on anything else.

BR.b

Be sugary sweet with politenesss to rude people everywhere. It will drive them crazy and give you satisfaction.

lol that is one "polite" counter girl