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Have you tried working on a Caribbean account?  email this discussion to a friend?

myLot reputation of 96/100. albertwhisker (4532) 2 years ago

There is a chance that i might be turned into a team leader of a new account in my company, its a Caribbean account,I found it overwhelming since I'm already used with American clients. Plus I dont know if i can pull off a Caribbean accent. I dont know will be irate or nice on the telephone. Any agent here who had tried working with some clients from Caribbean clients?

 

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newuserptc (2351) response was accepted on 8/9/2010.
denotes best response, click it to go to the best response.
tags:  call center, call centers, client, india, phillippines
 
1. myLot reputation of 90/100. newuserptc (2351)   2 years ago

Honestly, I haven't been in a Caribbean account. i am also handling American clients. But you can grab the opportunity and its being a team leader as well.


myLot reputation of 96/100. albertwhisker (4532)  2 years ago

My 1st day with this nerw account, the clients talk like this: Hello Man, How are you doing Man? Thank you man. Really man? They have the habit of saying man a lot. They were actually more polite than Americans.

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2. myLot reputation of 90/100. kent_help2smile (5080)   2 years ago

So albert, no idea on this part. But I am engage in local clients here in Philippines. I believe carribien clients are more on sophisticated kind of accent, full of flowery words, and confidence in speaking.


myLot reputation of 96/100. albertwhisker (4532)  2 years ago

Right now I felt like talking to Sean Kingston and Bob Marley everyday. I'm, still using my American accent though, I'm not comfortable talking like a true blue Rastafarian. I dont sound real.

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3. myLot reputation of 99/100. chiwasaki (1389)   ranked 18 out of 230 in call center   7 months ago

I haven't encountered a Caribbean account. I only handled US, UK, and Canadian Clients. I was previously working in an international travel agency and I need to do some outbound calls to some international airlines. That part is really difficult since you will encounter a lot of accents from different country.

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