Printer is WARRANTY, But I can't use it for almost a month now.  

i think you should first go to the manual and if every thing fine you are doing then obviously without any single thought go to the service. may be there is any manufacturing defect in the device. and i think they will not have any problem assisting you ahead.

if you are not satisfied with the performance of you printer, go back to where you bought it and have it explained it to you a little farther. or better yest return the printer and then look for the printer that is user friendly. user friendly means easy to understand would not take lots of procedure before you can make a print out. for me i would look for a user friendly and not so expensive one, practicality is more important nowadays.

I would attempt to see what's wrong with the printer. Is the printer really compatible with the computer? I too would look at the manual. But sometimes the technical writer gets something wrong or describes the wrong version of Windows or computer, etc. Thus, I would experiment around because the manual might say one thing and mean another. Of course I would go to START, Control Panel, Printer and Faxes (that's what my computer has), then right click the computer icon and look around.) There you have "Printing Preferences" and "Properties". If all else fails, I would Google or myLot search for the problem, and/or surf to the printer's company site, and/or go to forums for that printer. If none of that works, then I would take it back to the supplier.

Our printer is also really a headache, we can't use it at all, when I tried to convert it to continuous ink, the personnel said, these type of printer was paced out short after its release because of defects, so they can't convert it.

kent_help2smile,

I just want to ask if you installed the driver first before hooking up the printer to the computer, because that's the pre-requisite for such installation.

So, I would suggest that you unhook the connections to the printer, uninstall the driver and reboot before you reinstall the driver again.

I hope that this will work and if not, then, you may need to check if this printer's driver might have any incompatibility issues with your computer's OS. You should have your answers and if there is then change for another model.

Have a nice day.

oh wow sounds like you all had such a bad luck with the product. I would take it back and have them replace it, but would not take it home unless I test it that it works. If not then get my money back and buy from a better brand.

Hi Kent,
Before I install my printer I have to read carefully the instructions in the manual and if despite following correctly the instructions and yet I would encounter problems I will bring it to the my supplier if it's covered under warranty.

I would first make sure that I installed it on to my computer correctly. I would read thru the manual to see if I could figure out on my own what the problem might be. If after all that it still did not work then I would definitely take advantage of the warranty. That's what they are there for.

First thing to do is try uninstalling the printer and its software completely. Then try reinstalling, carefully following the steps in the manual.

If that still produces the same problems, then call the Printer Manufacturer's Technical Helpline. Usually provided in the manual, it can also be found at the manufacturer's website.

Because it is under warranty they should help you at no charge. If they are unable to fix the problem they will usually advise you on what to do next.

Depending on the manufacturer, the printer, and the problem, they may do 1 of the following:

- Have you send it to their repair center for them to fix. (again, since it's under warranty they should not charge you). They will send it back to you once fixed.

- Send you a replacement printer and you send the defective one upon replacement.

- Send a local repair tech to your location to do the repairs/replacement.

- Refer you to a local authorized dealer/repair tech to do the repairs/replacement.

As long as it is under warranty, any of those options should be at no charge.

I would definitely bring these problems up to the supplier. I will immediately call them and have them check it to my place and would definetely request for a new replacement. Newly bought printers or any other equipment should not be encountering such problems like these... I mean, nobody would like his or her new equipment to be repaired only... If these problem occured this early definitely there is something wrong with it...