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WARNING about Primerica Prepaid Legal Services. email this discussion to a friend?

myLot reputation of 93/100. BDnLacy (236)3 years ago

Well let's talk about prepaid legal services. My mom bought an insurance policy through a company called Primerica. She purchased this policy 7 years before she passed away. Now when she bought this policy she also bought the extra service that went with it call prepaid legal. My mom paid $25.00 a month for this and paid it faithfully every month. The insurance was to pay for all of her final expenses, and for a attorney to handle all of her final arrangements. She had set it up so that myself and my brothers would not have to be concerned with any of it at the time of her death. Well She passed a couple years ago and we found out she had been scammed. Well partially scammed anyways. The insurance policy did pay off just as it was supposed to, but! The prepaid attorney refused to even get on the phone and talk with us. We ended up doing everything he was prepaid for 7 years to do. Since my mother had setup this service, we really had no idea what all needed to be done after her death. Like accounts that needed to be closed, accounts that needed to paid off, or anything else. When we would try to discuss it with her, she would always tell us not to worry about it, she had it took care of already. And all we needed to do was call this number she had on a card and notify them of her death.
Well as I said the day came that she passed and we did as she to do. While we were at the funeral home we made the call to them and was told they would not be doing anything. The death insurance paid just as it was supposed to so we were able to give her the burial that she deserved. But because she had put all of her faith into the prepaid legal service, we ended up having to hunt down all of her accounts and other final arrangements. But that's not even what upset us as we were glad to do it for her. What upset us was the fact that we were told that she was dead and the company had no further obligations to her. Now my mother was not a rich woman by any means, but she did have a lot of things that had to be handled after her death. But the fact that they refused fulfill the obligations that they did have to her, wasn't even the worst part of it. That wouldn't come till the next month.
I'm not sure how many are aware that once a person dies, the family can not close their bank accounts or even remove the money until all outstanding checks have been paid. And the social security office says to leave it open for a minimum of 3 months to insure they can retrieve any money paid to them after their death. Well following the bank and the social security's rules we did leave her account open. One day I go to retrieve her mail and there was a statement from the bank stating her account was over drawn. Now knowing that all of her checks had already cleared her account and all credit accounts were paid by the insurance on each of them, we could not figure out why her account was now over drawn. So we go to the bank and find out that Primerica was still taking $25.00 a month out of her account. When we called them to get it cleared up we were informed that they had all rights to continue taking the money, because they were not notified of her death. Which was a complete lie. As I said we had spoken with the person that was supposed to handle her final arrangements at the funeral home. And was told they would not be doing anything for her as she was dead and they had no obligation to us.
Now a woman that prided herself in not ever being in debt was being bankrupted after her death by the company that was supposed to protect her interest. We had to pay back the bank the money they took plus all of the fees they charged for it being over drawn. SO BEWARE THAT PRIMERICA PREPAID LEGAL IS A SCAM!!!! The insurance is a good one to have as they did pay as they said.
I'm not sure if any of you will find this information useful but I felt I should take a moment to warn everyone about the prepaid legal services offered by Primerica. If you have had any dealings with this company this is a good place to tell others about it as I will be adding links to this article everywhere I can.

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tags:  primerica, prepaid legal, insurance, scams, social security office
 
1. myLot reputation of 99/100. nonew3 (886)   3 years ago

Wow, thanks for warning me about this! I am seriously looking into prepaid legal services as I have several legal problems going on at the same time and do not have the time and energy to devote to all of them and their paperwork, phone calls, etc. I will most definitely NOT go with Primerica Prepaid Legal! Thank you ever so much for letting me know! Wow!

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2. myLot reputation of 89/100. jtr115 (688)   3 years ago

Had you spoken with the Primerica rep/attorney's supervisor? If not, you should let them know about what happened. I actually work for Primerica. Most offices I've visited have reputable and trustworthy clients, but there are occasionally those who are dishonest. Reporting them to a supervisor or the supervisor's supervisor usually weeds them out.

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3. iammyownboss (1)   1 year ago

I'm sorry to hear about this, as a Primerica Rep. It seems that the rep did not properly educate your mother regarding the product.

I recommend prepaid legal to any client who has not yet put a will in place, because it truly is a 'steal' of a deal to pay such nominal fees for one as compared to Will Kits, etc. After a will is put in place, I leave it up to my client to decide if any of the continuing services and discounts would be of interest or value to them- most do keep the product since most people do become involved in legal issues at some point in their life.

This product however should not be confused with a retainer, and is only to provide legal services, or discounts on legal services, during the life of the client (while the account is paid and active, of course). It is not a retainer, or for estate planning post mortem. The product brochures are very clear on this, if the rep provided one. Unfortunately, misleading reps are out there- and it's up to diligent consumres (and other reps!) to help report these incidents to Primerica so they can be dealt with quickly.

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