ustomer Service Sucks! A Letter to the CEOs of Ame - Why do companies work so hard to get customers to walk through their doors, call their telephone numbers, order their products or visit their websites, only to frustrate and infuriate them with substandard customer service? Customer Service Sucks! A Letter to the CEOs of America is a humorous, to-the-point account of why customer service in America simply must improve! As business becomes increasingly competitive, companies can no longer sit idle as their lack of service drives customers away. Learn how your company can deliver real answers to today's most pressing service concerns, and avoid becoming one of those companies that promise good service, but rarely prove it with action.