customer satisfaction

Hi there. How are you doin right now? Hope you're doing well. Just dropping by here to share about my experience in my work. We had a scheduled training with our UK customer service representatives in how to deal with the angry...

score card

3 responses •

4 people

Just ended my night workshift at 1am

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 17 Oct 22

Good morning. It's 7:28am here in the Philippines of September 8. Just sharing my customer satisfaction surveys from September 1 to 7. September 1 has 2 promoters. September 2 has 2 promoters. September 3 has 1...

training

4 responses •

5 people

September 1-7, 2022

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 7 Sep 22

Hi there. Good morning. It's currently 4:05 here of Saturday. I started my Friday shift at 7pm and ended about couple of minutes ago. Just want to share to you my week scoring in the surveys customer satisfaction that I've...

3 responses •

4 people

How do you see my week ranking?

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 2 Sep 22

Good morning. It's already 4:09m here in the Philippines of September 2. I started my work shift at 7pm of September 1. I'm happy to share that I've started my day with great one. Ending my shift with 2 promoters with one of them...

6 responses •

7 people

Good start with 2 promoters

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 1 Sep 22

Good morning. It's 7:53am here of September 1 in the Philippines. I know how I'll celebrate or should I celebrate this month of celebrate. The last 4 months were not good for me. May, June, July and August. May, I got low scores...

5 responses •

6 people

Start of the -ber months

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 31 Aug 22

Hi good evening from my end. It's 7:37pm here of Tuesday right now. I've started my night work shift as a customer service representative of an online shopping site for fashion dress and shoes at 7pm. My first customer is asking...

6 responses •

7 people

Got my first promoter for the week

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 30 Aug 22

Good morning. It's 9:47am. Hope all doing well in your end. This topic should be my first discussion for today but accidentally deleted it due to back button. Anyway, just sharing this. It won't be long. Monday (22nd). 2...

5 responses •

6 people

My 4th week work performance

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 26 Aug 22

Good morning. It's 5:13am here of Saturday in the Philippines. I don't know if I can consider as good for this work performance. I started my Friday night work shift as a customer service representative of an online shopping site...

6 responses •

7 people

Got 1 promoter, 1 passive and 1 detractor for Friday shift

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 19 Aug 22

Good morning. It's already 5:03am here of Friday. End of my night work shift as a customer service representative of an online shopping site for fashion dress and shoes. Just wanted to share to you my work performance. For this...

passive

7 responses •

7 people

My work performance

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 18 Aug 22

Good morning. It's 7:21am of Saturday now. Just want to share to you my one week performance. Monday: 3 promoters no detractor Tuesday: 2 promoters no detractor with 100% QA. Wednesday: 1 detractor no promoter Thursday: 2...

13 responses •

10 people

One week performance

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 12 Aug 22

Good morning. It's Friday here. 9:05am to be exact in my mobile phone. Just want to flex my performance for my night work shift as a customer service representative of an online shopping site for fashion dress and shoes for...

5 responses •

4 people

Thursday shift - Got 2 promoters

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 11 Aug 22

Good morning from here. It's already 7:40am of 11th of August here in the Philippines. Hope you're doing well wherever you are right now. Before the end of the shift a while ago at 4:15am (Philippine time), I had a scheduled agent...

5 responses •

4 people

Nothing else for now!

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 10 Aug 22

Good morning. It's already 7:27am here of Wednesday. After my work shift, me and Sam did a walkathon for about less than kilometers if I am not mistaken. He's sleeping right now. Sam is just like me working at home. Literally,...

disconnected

query

4 responses •

6 people

End of shift with 2 promoters

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 9 Aug 22

Good morning. It's 3:39am (Wednesday) already here in the Philippines. I'm still in my night work shift as a customer service representative of an online shopping site for fashion dress and shoes. Since August 1, I had no...

10 responses •

10 people

My first promoter for the month of August

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 2 Aug 22

Great news. My last survey was 3 days ago. That survey was a promoter. And even though I don't have surveys for 3 days most of my customers said, I'll be expecting a positive feedback from them. But still waiting for them. Now my...

2 responses •

3 people

After 3 days I have 1 promoter now on survey

Luis Asuncion @luisga814 (7138) • Quezon City, Philippines 29 Jul 22

Hi My lot, I love those scented wax melts and the wax melters. Incase you don't know what those are like - it's a lamp like fixture with a lightbulb inside and a little dish ontop. The lightbulb heats the dish which in turns...

6 responses •

6 people

Yankee Candle - a glowing review

Faye @FayeHazel (40230) • United States 22 Jul 20

yankee candle

review

It appears as if barely any businesses are practicing ethical practices these days. There's way too much competition some behaving as if they're losing their minds trying to compete. "Businesses don't seem to be concerned with...

10 responses •

11 people

Ethical Practices Seemed to Have Gone out the Window

Teep11 @Teep11 (7673) • United States 18 Jul 17

business practices

Communication is the key in every business right? Last Sunday my boss rang my phone and cleared something about one of my shipment. My client have a new import coordinator, he seems not familiar with the words we are using in our...

solutions

3 responses •

3 people

Boss Assigned My Client to Another

wiLLmaH @wiLLmaH (8801) • Singapore, Singapore 13 Jun 16

relieved

requested by client

I'm having a hard time apologizing when i believe it's the customer's fault at some point. I know that customer is always right but when you are definitely sure that its actually the customer's fault what do you do?

11 responses •

10 people

Customer is at fault. Do I have to apologize?

elidarrieta @elidarrieta (45) • Philippines 22 Mar 12