IT Advice Needed

@akalinus (40859)
United States
May 10, 2024 2:47pm CST
Microsoft Rewards won't let me redeem my points. They say I need a security key or use Windows Hello. I signed up many moons ago and used Hot Mail. I can't use my Windows Hello password because I no longer use Hot Mail. What is a security key? How do I use the QR code I took a picture of on my camera? I have no idea. I have tried biometrics on my phone and can't get a good picture of my thumbprint or face. Is anyone else having trouble with MS Rewards? Do they intend to give me Amazon cards for my points? Should I just donate them to charity and move on?
6 people like this
5 responses
Valerie J. Routhieaux
@just4him (309149)
• Green Bay, Wisconsin
11 May
I no longer use Microsoft Rewards. I'm sorry they made it so difficult to redeem the points.
3 people like this
Jo Ann
@akalinus (40859)
• United States
11 May
I have used MS rewards for a long time, maybe ten years, I'm not sure. I always have trouble with the passwords and need to keep changing them. I wonder if they are trying to boot me out or if this trend will be for other sites too. If only I knew what to do and how to do it.
2 people like this
Jo Ann
@akalinus (40859)
• United States
13 May
@just4him they don't want passwords they want security keys. I know nothing about them.The things I tried did not work. What do you do with a QR code after you copy it?
1 person likes this
Valerie J. Routhieaux
@just4him (309149)
• Green Bay, Wisconsin
11 May
@akalinus I'm sorry I can't help you. I write all my passwords down, so I don't lose them. The only place I can't get into no matter how I try is Social Security. They make it super difficult.
1 person likes this
Go Crossbones
@crossbones27 (48542)
• Mojave, California
11 May
I am not sure about all that, but passwords changed because they want stronger ones. Try doing a new password request.. Do what it tells you 10 characters plus a number and punctuation sign. They let me sign in and can do many things. It takes a grip of points to make any money. I usually just go for the spins, win a computer or PlayStation one.
2 people like this
Jo Ann
@akalinus (40859)
• United States
11 May
I signed in with a password but that is not good enough. They want stuff that I have no idea how to do. It is so frustrating.
1 person likes this
popciclecold
@popciclecold (35727)
• United States
11 May
Sure someone can help here.
1 person likes this
popciclecold
@popciclecold (35727)
• United States
11 May
@akalinus Yeah, mylot use to be the place to go if you needed help.
1 person likes this
Jo Ann
@akalinus (40859)
• United States
11 May
@popciclecold Thing is that I don't know if any are still here. They may have moved on to something more profitable.
Jo Ann
@akalinus (40859)
• United States
11 May
I hope so. There used to be some good IT folks here. I hope one of them can help me with this.
1 person likes this
marguicha
@marguicha (216595)
• Chile
10 May
In my case I am not allowed to answer most surveys only because I don´t live in the US. They ask me questions for long minutes only to end up saying that I can´t do it. They could check where I am only with my IP.
2 people like this
Jo Ann
@akalinus (40859)
• United States
10 May
They know where you are. They just make you jump through hoops to get anything. I don't do surveys anymore.
1 person likes this
LindaOH
@LindaOHio (159216)
• United States
12 May
Sorry, I don't use MS Rewards. Hopefully someone else can help. Have a good evening..
1 person likes this