upset

In my country in each reastaurants, shop, hotels, bars, patrolstation, so everywhere the owner must have a custemer-book. It is must. It is an offical book. If a customer is disappointed in the service he may ask for it, and he may write his opinion about the service. Each notes achive the strict control by the offical institutes. (I can not translate it better.) But I suppose it is not a hungarian speciality, so you could write into the customers book.

In some countries, tipping is required, I think it was set up at 10%? And as you said, sometimes, the restaurant itself impose the tip by charging it in your bill. I would be upset just as well, instead of having a nice time with your family you ended up miserable, because you were not served well, and overcharged! In these situations, I would not really hesitate to approach the manager and tell him/her my opinion on the service given. Any business establishment depends on the happiness of the customer, and your comments should be valuable to them. If the manager gets the information, he is obliged to inform the said waitress and ask her to improve or else. Worse case scenario, the manager would ignore your comments and let things be... Now that is bull. But don't forget karma.... Most assuredly you are not the only customer who experienced this, and eventually they will lose more customers if they do not shape up, eventually either changing the management or simply closing the shop down, and them losing their jobs. Ah, thinking too much in advance..lol If these situations come to me, I would do what I think would best calm me down, and then let it go... It's better that you are the one who is on the good side than not! I should not be the one who cannot sleep at night because of being miserable of things like these! Cheers!

All together sounds like not funny. First, I wouldn't go to that place anymore. Secondary, I hate mandatory tipping...if I am not happy, I don't tip. I would send letter with all of my concerns to restaurant and copy to Chamber of Commerce. This way they have to respond to you letter...and you can be at least be sure that it won't happen again...

You definitely have a reson to be upset. I am sorry that you could not enjoy. I think the concept of compulsory service charge is wrong. Because tips is always about the fact that how happy the customer with the service of that particualr restaurant or the person who serve. Why one should pay 15% extra if the service is so poor. I would not go again to place like that. That is so unprofessional of them.

I would have left when they said they didn't have the reservation.

You have every reson to be upset. If i were you, i would have complained right away. Call them up and tell them something needs to be done. This is utterly ridiculous. You had terrible service and were charged a tip when the waitress didn't deserve one. This ensures the waitress a tip no matter what. That is utter BS.