What ever happened to customer service?
By whywiki
@whywiki (6066)
Canada
July 17, 2007 2:49pm CST
Remember the good old days when you would pull into a gas station and the attendant would check your oil and the tire pressure? Remember when you used to walk into a department store and someone would ask you if you needed help finding something? Or how about the shoe store and you would actually sit down and someone would come over and measure your foot and go and find the right size for you and actually help you put it on your foot? How times have changed. I am so sick of bad customer service I would stop going to stores with bad service but then I would have nowhere to shop! How is the customer service where you live? Is it a dying thing?
2 people like this
1 response
@soccermom (3198)
• United States
17 Jul 07
I agree with you whywiki. I have worked in customer service my whole life and am shocked by what has happened. A couple years ago I was even told that I wasn't being offered a position I applied for because I was "over friendly". All because I held a door open for a mom carrying an infant seat, and offered to bring a lady her food and change so she could keep an eye on her husband who had Alzheimers. My first job was at a shoe store, and I am grateful because had I not had that job I'd have a heck of a time finding proper shoes for my kids. People just don't care anymore. Gone are the days of the mom and pop stores that NEEDED your business and in are the days of the big box retailers who could care less.
@whywiki (6066)
• Canada
17 Jul 07
It is so true the big box stores have cost us customer service. I hope that this trend goes full circle and people will get tired of it and go back to the mom and pop stores. I for one am sad to see the demise of independent stores downtown, and sick of malls that have the same stores in them all. ARRRGGHHH!!!
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