Do Any Organizations Still Use TQM?
By kdhartford
@kdhartford (1151)
United States
January 4, 2008 11:32pm CST
Do any organizations still use TQM (Total Quality Management). I am pushing a TQM type intervention in my organization. I do have a feeling that since TQM is thought to be 90's, I may have to change the name...any suggestions?
1 response
@GADHISUNU (2162)
• India
2 Dec 08
I still don't think TQM is outdated. We need to perfect it, if at all. In fact from the good old Quality Circles to 5S' through TQM the saga of making Quality the primary concern of products, processes, personnel and performance is an ongoing and continual engagement. If you think you have already achieved the goals of TQM and are at a score of 995/1000, then you are already on the threshold of Six-Sigma and you could get right under the peak in the Bell-Curve! Go On!
@kdhartford (1151)
• United States
4 Dec 08
I agree that the purposes of TQM can still be used today. The principles are solid. I have the general feeling that in the US, we jumped into TQM with both feet, but never really generated the first steps of the process.
@GADHISUNU (2162)
• India
5 Dec 08
Thanks for you response and rating.True it would appear so. Or may be that is the truth too. We have also gone through that.But successful ideas and concepts keep coming up once very often and in order to keep pace we may need to jump as you said feet first, then collect ourselves and move on with on-course corrections if needed. If you wait for one thing to be through before you embark on another program perhaps you may be left behind.You would definitely say, "What about spreading too thin?" Now consider this.
Take technology as an example.I am sure firms that were on the technology development path went ahead in a neck to neck competition and in many companies like Intel, Motorola, etc., the development programs would have run concurrently, but when it was time for results each emerged separately the leader in different fields - Motorola in Communication processors and Intel in the Computational Processors in general, for instance. Now, in such a scenario if a concurrent TQM and then Six-sigma programs ran along you could consolidate not only the benefits of technology but enhance them to point of being the best practices in the industry!


