One time or subscription? - great support from PayPal

@shakeroo (3986)
Malaysia
January 6, 2008 10:03am CST
Recently I was not sure about one of the payments that I had made whether it was a one time payment or a subscription. I tried to look around at my account site but I could not find anything about any subscription. However, in order to be sure and to avoid my account to be charged unnecessarily, I had decided to contact PayPal. As usual the respond from PayPal was prompt and I would like to share the reply from PayPal with all of you. -------------------------- Hello,my name is Season, I will be happy to assist you with your question regarding your PayPal account. As you mentioned, you would like to clarify whether it is a one time payment or a subscription, right? By checking your PayPal account, the transaction of 9M4713856G196922V was completed on May 6, 2007. It is a one time payment. There is no subscription in your PayPal account currently. I would like to enclose the steps on how to check the subscription and how to cancel it for your reference if needed. **You can follow the steps below to double check whether you have subscriptions: 1.Log in to your account at https://www.paypal.com 2.Click the 'History' subtab. 3.Choose 'Subscriptions' from the 'Show' drop-down menu. 4.Check the 'From' box and change date back 2 years. 5.Click 'Submit.' View the details of a specific 'Subscription Creation' by clicking 'Details' in the Details column. This page will show detailed information regarding your Subscription and Recurring Payments if you have. On this page, you may change the funding source or cancel your Subscription. ** To cancel an 'Active' Subscription: 1.Log in to your account at https://www.paypal.com 2.Click the 'History' subtab. 3.Choose the 'Subscriptions' field from the 'Show' drop-down menu. 4.Check the 'From' box and change date back to the year the subscription was created. 5.Click 'Search'. 6.To view the details of a specific 'Subscription Creation', click 'Details' in the Details column. 7.At the bottom of this page, click 'Cancel Subscription'. 8.On the confirmation page click 'Cancel Subscription' again. If your subscription is a non-recurring subscription, you will see your 'Subscription Completion' already posted and no future payments will be deducted from your PayPal account. If you need a refund from your subscription, please contact the seller of the Subscription. Please note: *When viewing your subscription details, make sure you are clicking on the transaction that is titled 'Subscription Creation' and not a payment transaction. *The scheduled payment will need to be canceled at least one day prior to the scheduled date of the next payment. *Canceling a Subscription on the day of a scheduled payment will not guarantee the payment will not be sent. If you need any other further assistance, please do not hesitate to contact us. It is my pleasure to assist you. Thank you for choosing PayPal. Sincerely, Season PayPal, an eBay Company Copyright © 1999-2007 PayPal. All rights reserved. Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully. ---------------------- Who knows maybe any of you are looking for the same answer ya...
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