Son is so frustrated!

Modestah, is it a new computer? Under dell warranty? I have several thoughts about this, but need so much information about the computer before i could begin to help you. My first thought it that it has so many start up programs running that the virtual memory is and memory is running out.... That is just one thought. If you want help or suggestions I would need to know the specs of the machine.

if the laptop new, i think he should ask for his laptop warranty. maybe he can ask for full replacement to dell CS and show the laptop is not work well

I think he should reinstall the operating system. Whenever there are such problems then i used to format and install my os. use windows xp while using the operating system. May be this helps.

I've heard a lot of negative things about Dell lately. What a shame after waiting and saving so long. I know what that's like. I have a laptop too but I've had nothing but good luck. It's an LG. I hope the computer is up and running by now. Good Luck.

Its brand new then demand an outright replacement or better leave it to dell service center for a couple of days for full burn-in and thorough system check. Symptoms like like this will give you more problem in the long run.

i think it would be better to bring the computer's CPU to the store where he bought it... i think if it's really not working well, they will have to replace it.

I would take it back to the store where I bought it and have them exchange it or get your money back and go somewhere else. Sounds like they sold a dud laptop to your son.

That must be so frustrating for him , no wonder he feels so bad! Since this was posted 3 days ago I am really hoping that the problem is now fixed or a new laptop is on its way already! I used to work for a company that manufactured computers and although everything was done to test and ensure they left the factory in perfect working condition sometimes there were faults in components and they would have problems with them when they reached the purchaser, I am afraid it's impossible to make them perfect no matter how many tests you do - there are some intermittent failures that won't show up in tests and checks! xxx

Hello Modestah, This problem with a brand new computer isn't a good sign at all. Just don't do anything on your own lest the warranty is null and void. Be on the offensive side and insist on replacement since it arrived in non-working condition, if they hesitate, threat to take them to court for EXTRA compensation for the hurt and tension it has caused to your son, not to mention yourself. They will do it. I have my laptop for over a three years now and it never ever had problems until last month, mostly related to its hard disk. But, given that how much I have used it, sometimes non stop for 5 days or even a week, it's not surprising. 3 years is already a good service time for a hard disk.

I am so sorry! There is nothing more frustrating that a computer that doesn't work....especially if it is brand new! Once you get this fixed, a good site to use for future problems is worldstart.com. It is a computer guru site and there are so many talented folks that can get you through some pretty tough situations. They are some nice folks too...kind of like our mylot family!

That is such a bummer! When I got my new computer the motherboard went out on it right away. They say that when they ship them sometimes things get jiggled loose. I hope by now the problem is ammended!