Absolutely Madness!!!!! Wi-Fi Hotspot Problems

Canada
May 19, 2008 12:46pm CST
Because it's cheaper for me to pay $25 a month to my cellphone provider to use the local hotspots (hotspots cost money in Ontario Canada, Freespots do not), I canceled my internet at home, and just use the internet at my favourite cafe, in Guelph. Anyway, last night the two phone companes decided to battle it out, and put me in the middle The Hotspot itsself is maintained by Rogers, or that is what it says on the main page. My cellphone is with Bell Canada. On the Rogers hotspot mainpage, te page we see before we log in with our cellphone number, and a password that says we have paid for our service, we see four options, for the four different major cellphone companies in the area. Bell, Rogers, Fido, Telus. I clicked on the Bell one, and put in my mobile number, and password. Connection, account status, unlimited, click here to connect to the internet. I clicked there, it took me BACK to the Rogers, Second Cup (cafe) Wireless page. I clicked "home," it took me to the cafe page. I clicked "hot spot", signed in again, and it took me back to the cafe page. I called Bell. They told me to call Rogers, bcause it was not a bell page, even though I did have a bell account. OK, maybe it's a technical issue, so I decided to call Rogers. Rogers asked me for my Rogers number. I do not hae a Rogers number, I have a BELL number, so they told me to call Bell. I explained to them that my account was sine, that it was a technical problem. THey wouldn't hear it. I called Bell, Bell told me to call Rogers. I called Rogers, Rogers told me to call Bell. I called Bell, Bell told me to call Rogers. I called Rogers, Rogers told me to call Bell. I called Bell, Bell told me to call Rogers. I called Rogers, Rogers told me to call Bell. I called Bell, Bell told me to call Rogers. I called Rogers, Rogers told me to call Bell. ...and so on....... One of my friends who works the counter at the cafe told me that their debit machines were down too. GOOD!!! Not good that the machiens were done, but good, because that PROVED it was a TECHNICAL problem, just like I was trying to tell the people at BOTH phone companies!!! I went home, it was getting late anyway. When I came back this morning the internet was back up, and the debit machines were working just fine. My tech savy husband told me that it was likely a modem issue, and that if he wasn't working in Arizona right now, he'd have fixed the dang thing in five seconds. Has anyone else ever had an experience like this, or am I the only one? What has the problem been? Just as I'm finishing this, the cafe owner walked in. I told her once again how wonderful she and her staff really are. Such a shame that tese BIG CORPORATIONS can't be as wonderful as the people who run the cafe.
1 person likes this
2 responses
@Mirita (2668)
• United States
19 May 08
Welcome to the Real World! you just experience Bureaucracy in Action. This happens with banks too.
• Canada
19 May 08
So I've heard. I've been very fortunate with banks. When I'm in Canada I deal with Bank of Montreal, when in the USA, Bank of America. I've had my fair share of problems inolving both, and both have helped me solve the problems right away, and without hassle.
• United States
20 May 08
Sounds like fun!!! LOL I'm not sure getting more caffeine helped you deal with that problem! *grin* Glad things are back up and running again. Don't you just love customer service?