The Cable Company is driving me crazy!! (rant)

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ah, this is just a simple rant. I just had someone over from Time Warner Cable to fix my box since the picture kept freezing. I wait all day and the show up at the ending of the scheduled time. They spent almost an hour fixing it, changed the digital cable, check the connections and fixed them. it seems fine, they go AND not even 10 min. later the stupid thing freezes again, but this time it quickly switches to a black screen. the direct cable in my bedroom is fine, so it has to be the stupid box. this is the 3rd box they've given me. i just got a new one last year. so i had to call and get ANOTHER appointment, this time on my nephews birthday and my kids parents night, to have them come and fix the stupid thing. i don't know. I'm getting so frustrated now i just wanna take a bucket of ice cream and just eat it. i thought it would be fixed so i could watch tv tonight since the only time i watch anything is at night. can't use the one in the bedroom because that's where my kids are sleeping and the think is hella small. ack! then the lady on the phone asked for a rating so i said 7 (out of 10) and then she asked the reason for that and i couldn't think of anything but i just don't like the result, but i didn't say it because it was just rude. i've had other people from the same company make me feel a little better, but hey, she just got me at the wrong time after a 40min wait after calling 3 times.