Drive thru late at night

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My boyfriend and I were starving when we left a concert last night, so, on the way home, we visited a Taco Bell. I realize we came through late at night when it looked as if this location was short staffed, but we waited nearly ten minutes before we even had our order taken, and there was no one in front of us! I don't know WHAT they were doing... We were about to drive away when the girl came on and apologized and took our order. We had to repeat the order several times before she repeated it correctly back to us. After waiting nearly another ten minutes for our food, of course, half of it was wrong! This is totally unacceptable. The cashier was nice, but this doesn't make up for the other areas of service that were lacking, such as speed for a fast food restaurant and accuracy. I have worked in fast food myself and realize it can be stressful at times, but they were not busy and we were very clear as to what we wanted to order, so this error should not have happened, especially when it took them incredibly long to take the order and make the food in the first place! Have you ever had to wait a long time at the drive thru even though it's late and the inside is closed and they are NOT busy, and then get half your order WRONG?!? What did you do?