Customer Support.

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Automated help menues. We've all had to deal with them at one point or another in our lives. What do you think of these automated help menues? Do you just skip to a real agent or do you try to listen to all of the options. I personally hate the automated help menues. The main reason that I dislike them, is because they almost never work the way that they are supposed to. Half the time the automated help, doesn't understand what you need help with. Other times they don't work at all. Do you think that we would be better off without these automated helpers? What do you think would work better? Another issue that I have is with customer service, is when the person helping you, doesn't speak english very well. It is pretty hard to ask someone for help, when they don't understand what you are trying to ask them for help with. Do you think it should be manditory for all customer service reps to speak GOOD english? When you get someone who speaks poor english, do you try to get through the barrier, or do you ask for another agent?