i hate customer service via websites and emails!

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i hate contacting customer service as is but since i have crazy sleeping hours i usually will have to resort to emailing or going through a website to get an answer if their phone centers arent open.. well i have two people i had to contact. 1 being a place that over charged my account several times.. my response from them is "no we didnt" even though i showed what dates and amounts and in incidents it was too many times to make sense with their claims so i guess i will have to find a way to call them on the phone grr. 2 being a site that couldnt just reply to my email it sent me an email that i had to log back into the site and hunt it down.. just to be told to call them.. why coudlnt they have put that in the notify email?? i worked in customer service before so i hate it when i have to play this game with them and then end up calling them etc because by the time i get some one im irritated! but its like everywhere i turn they know NOTHING or tell you to contact them at a different number or something to pass the buck.. do you think customer service has gone down hill in the past couple of years? have you noticed that when you used to be able to email or go through the website and get things straightened out in no time that now they give you the run around and still dont answer your questions? i wish they would just have some 24 hour phone centers so i could just avoid some of this and call them..