The TMobile/Sidekick issue..... internet and app outage!

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Anybody else dealing with this? So I have heard some people say that since the phone manufacturer is at fault, THEY should be responsible, but Tmobile is the service provider. We don't pay the phone manufacturer, we pay the service provider. Doesn't it make sense to you that the service provider would either refund the amount of the service we cannot use, or not charge us in the future for a certain amount of time once service is restored? How many of you honestly want to pay for something YOU CAN'T USE?? HELLO! Aren't we squeezed enough in this economy? Is it too much to ask that things that exist WORK CORRECTLY EVERY TIME? Yes, I know there are tons of jokes about PCs and Itunes and we all know THOSE hardly ever work correctly, but server outages and issues are not the customer's fault, why should we pay for it?