They sent us WHAT?

I do not order a lot of things and I am usually happy with what I get. We will see though, because I just ordered a new land line phone. I am glad that you and roomy could help the person out with her drowned player. I guess my worst experience with online ordering was pants I ordered for my very tall thin son. I ordered BDU pants for his 2010 birthday. They finally came in July and August of 2011. They fit wonderfully though. He has such a hard time finding things he likes that fit him right.

yup, this week in fact! i order all office supplies where i work and i ordered some stuff from staples here in canada. well, i got half of what i ordered and a free box of catalogue envelopes which i did not order, nor did i pay for! all got cleared up when i got my stuff and they picked up theirs yesterday. very frustrating!!

You rock!!! I probably would have called and told them that they had screwed up, but I doubt that I would have held the wrong one as a hostage until they got it right. Congratulations.

Glad it got sorted in the end. I remember once I had such problems with a mobile phone that I had to refuse to leave the shop until they sorted it. Of course, whilst I was 'waiting' for them to 'deal with' my problem I felt it was necessary to chat with all the incoming customers about the issues I had with the company. Weirdly enough, it didn't take long for them to solve the problem and mysteriously find me a new phone once they worked out my strategy!

I'm glad it all worked out in the end. It must have been frustrating for the girl. Waiting excitedly and when it arrive, it's not what she asked for..... My mother-in-law ordered two pairs of snow boots in November, to be given to my father-in-law and her cousin for Christmas. When I got to her in the middle of Dec, she was getting frustrated that they haven't arrived yet. Emails and phone calls later, it was finally sent, but not in time for Christmas. It arrived 4 days after Christmas, and when she opened it, they sent the wrong sizes. She called them again and told them she wants a refund, not a replacement. After the double or triple disappointments, it was more than she could bear.

well let this be a lesson we all learn next time be more careful

That was an awesome thing for you guys to do. It reminds me of a long time ago when you could barter and someone would do work for you in exchange for something you had. It's not usually like that anymore. I've come to the conclusion that nothing is simple in these times and so much goes wrong constantly. I love the idea that she held the items ransom, haha! I'm happy to hear it all worked out well in the end. I've heard some real horror stories about getting the wrong items or having to pay for something you didn't order. It's never happened to me luckily, but I usually only order from Ebay and always received the correct item. I can't recall any other items I've ordered from other places, I really don't think I ever did.

Yes I have and it was very frustrating! I bought my daughter a laptop on eBay for Xmas. She was waiting for her BIG surprise and was very happy to get it. However, it only worked for 5 minutes. I am trying to get a refund but so far have not been having luck. It is sad to disappoint someone especially when they really deserve something nice.

I have had things come late but I haven't had to deal with the wrong thing being sent. I'm glad they finally got it right and she got her player.

I have had a few problems with ordering things, but the only one disappointed was me. I have ordered a few things, that when I got them weren't exactly like they were in the picture. A couple of times, I ordered pants, and one was supposed to have pockets and didn't. Another pair were supposed to have a slit in the bottom, but the ones I got didn't. The slit was part of the reason I got them, because I have to wear braces on both legs and I needed the pants to fit over them. They didn't and I had to put one in myself. I figured that was easier than sending them back. I also ordered a rug that was supposed to be washable, but when I got it, it wasn't. It seems that sometimes they substitute for something very similar, and I guess that is what always seems to happen to me. I have ordered a few things that they have said was on back order and never got them. One was for Christmas and I ordered it in August. I kept getting cards that it was on back-order and a projected date that I would receive it. A few days before Christmas I got a card that it wasn't coming in, so I had to go shopping and buy something else. I ordered a friend something for Christmas once and was sent the wrong item. When I realized it, I called the company and was told to keep the wrong item and the new one was sent! That has been my all time best experience with returning something.