Do you think that the web store should be responsible to its mistake?
By youless
@youless (114117)
Guangzhou, China
March 27, 2012 4:26am CST
A famous web store made a mistake and offered a wrong price for a product. Since it was cheaper, therefore many consumers bought it. Later this web store found out this mistake and they cancelled the orders and said sorry to the buyers. Do you think it is alright for them to do so? Or they have to be responsible to its mistake and continued the placed orders?
2 people like this
6 responses
@sabado_dc (1001)
• Philippines
27 Mar 12
Online transactions do not have such pro-formas, contracts, etc., for such placed orders so we cannot say that the famous web store you are refering here will be in a full responsibilty for such complains.
2 people like this
@sabado_dc (1001)
• Philippines
29 Mar 12
Because of the absence of contracts, the parties involved are not protected. If you wire payment whether by letter of Credit or Telegraphic transfer, partial or in full, you will not lost anything even if they did not do the job based on the contracted period given the negotiation made between the seller and the buyer will do the rest -- penalties or the likes
1 person likes this
@Simon1223 (903)
• China
27 Mar 12
Legally speaking, the web store has the right to cancel the orders. The price of product it shows in its website could be defined as invitation to offer. The conduct of placing an order by consumer is an offer. It's the web store who decides whether to accept the offer or not. So such cancellations don't violate the law. But it's obvious that the conduct of web store will inevitably damage the reputation of it. As a web store who wish to make its brand famous, it had better continue the placed orders.
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@danishcanadian (28954)
• Canada
27 Mar 12
I thinkthe store should honour it, and look closer the next rime to keep it from happening again.
1 person likes this
@3SnuggleBunnies (16374)
• United States
30 Mar 12
I have heard of companies online doing this if a price is wrong. As such errors spread like wild fire on the internet and people knowingly share and take advantage of the error. I don't know what laws are the same online as they are with standing stores.
@celticeagle (189806)
• Boise, Idaho
27 Mar 12
Well, for some reason this didn't post. I will try again. I think I know what this is about. I don't think it was right of this company to cancel all the orders for this product. It just shows me that all they care about is the bottom line.
1 person likes this
@venkit (2955)
• India
27 Mar 12
I have also experienced similar thing with a book shopping site.
I ordered a book for the price, and they were not shipping it to me for more than one week, after that they contacted me via phone and said that: the price of the book has increased, so we will ship you only, if your are willing to pay the extra amount.
I felt sad and angry and i Canceled the order.
I think it is the site responsible for these kind of issues.
If they have not offered the less price, the buyer, would have bought it from some other site. It is the low price that attracted buyer to the particular site, so they should give it for the offered price.
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