DDoS attack at work today.

I'll know in the morning. Either way I'll get paid for my time. They can't just send me home during a scheduled shift unless the phones aren't working. Still has to be someone there apologizing and explaining.

I'm sure you'd rather do your work than apologize and explain all day!

I would much rather accomplish something useful and not just for the monetary bonus. That is a pittance where I work anyway.

Wow, actually being allowed to tell the truth.

Telling the truth is a sign of corporate desperation.

"Systems upgrading" is a well known euphemism in the industry. It could mean anything from ,they are actually doing legitimate system maintenance, all the way to, our systems are totally crashed out and no one has a clue how to fix them. We are technically not allowed to tell them the computers are down. That has been standard wording at several big companies I've answered phones for. On the bright side if a customer pressed us we were actually allowed to tell them what was going on. That incidentally is the first time I recall being allowed to do that in more than a decade of customer service.

Apparently someone thought it was worth the effort. We did suffer residual effects all day today. We were able to do our work on and off all day. The overload on our systems did screw some things up. Most of the representatives had latency issues with their computers. A few of us early in the day ran into a weird authentication problem. I kept me from doing applications for most of the morning. Biggest problem was a couple supervisors were at home sick and only one was trying to get everything fixed. I finally hard rebooted my system while I was on break and managed to get some real work done before the end of the day. The authentication problem hit a whole bunch of reps in the afternoon but I only had to worry about latency. I was able to wait it out and didn't lose anymore applications for that reason. Weird day. At least it was better than yesterday.

Thankfully I work in the applications department where we really don't get raged on too much by customers. We help them to the application, answer questions about our products and if it's something else we get to transfer them to someone else. I don't know if I have the stomach for the customer relations end of it anymore.

Yeah I think you need to be able to handle this kind of pressure since its part of your job to secure your turf with these hackers or whoever is doing this. I just do not know if you have the capability to detect who the perpetrators are. I think it is hard to really pinpoint who is doing this thing and why he is doing this.

It made for a frustrating day in some ways. As long as the issue gets addressed in fairly short order I can take this sort of thing in stride. There were other banks attacked besides us during the past week so this was a pretty massive effort on someone's part.

I'm sure it will be okay soon. They have to do it..because its their task..

I'm sure the client we provide service for is taking this seriously and doing everything in their power to make sure that it is taken care of. I look forward to things getting back to normal hopefully today. Otherwise it really isn't my problem.