…can’t you open those counters?

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It’s one of those dreadful days. I’m paying several bills and I chose to do it all in one day so at least, I could eat out and manage to stand for most of the day. As much as I am trying to save time paying these bills, I am getting frustrated at how some billing service conduct their services. For one, everything has the same cut-off. Usually, the same cut-off applies to many services, usually utilities, like the 5th of the month. What I hate about this is that I have to contend with a lot of people like me who wants to pay as soon as possible. Of course, it will create long lines because people have the same date stamped on their bill statements. Another thing that I’m not happy about is the empty counter in the billing center. I pay my bills in near the department store in SM (local mall which accepts payments for a umber of companies ). Although it is a great service, my moods turns sour when I see one counter is empty and a long line of payers is serviced by two to three working counters. If that empty counter is opened, surely, there will be more people served and less people on the line? Is that a display corner or what? It could at least, lessen the volume of people and fewer nuisances for people entering that section of the mall. Isn’t that the point of this service? Then, why they are making it more efficient for the people?