Blue screen of death on computer

@KristenH (33591)
Cuyahoga Falls, Ohio
October 8, 2015 11:38am CST
For the past couple of months, my computer has shut down and restarted on its own for no reason. Then I get the blue screen of death on my MacBook Pro, stating it restarted for a problem--but it doesn't mention what kind of problem it is or was for me to fix it. And down below, there's some Oriental language underneath it. I have reported this to Apple Support Forum many times and haven't heard back to them. I wish this blue screen of death would stop. Does this happen to you who have a MacBook Pro or Air? Do you know why it happens?
10 people like this
9 responses
Alfredo Rossi
@amadeo (111937)
• United States
8 Oct 15
I thought that the blue screen meant that your hard drive is going?
1 person likes this
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
8 Oct 15
Going where? I never knew that. Care to elaborate?
1 person likes this
Marlina
@marlina (154103)
• Canada
8 Oct 15
Do not have a Mac, so can't help you here.
1 person likes this
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
8 Oct 15
That's okay Marie.
1 person likes this
scheng1
@scheng1 (24649)
• Singapore
18 Oct 15
I have some problems with my computer monitor too. It has to do with memory card. I think if you know how to open up the CPU, you can try to re-seat the memory card, and see if the situation improves. It is not likely to be a monitor problem, or software problem.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
18 Oct 15
How do I open the computer to re-seat memory card? I might have to get my brother to help me out with this, if it happens again. Any other alternatives to fix memory?
Arthur Chappell
@arthurchappell (44941)
• Preston, England
17 Oct 15
I'm still on Windows so I can't help you on this one, sorry. Never used a Mac
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
17 Oct 15
No worries, Arthur.
1 person likes this
Sharon
@simone10 (54180)
• Louisville, Kentucky
13 Oct 15
I don't have a Mac so unfortunately I can't help. I have had it happen before with Windows but it has been a very long time.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
13 Oct 15
No worries Simone.
The Horse
@TheHorse (238268)
• Walnut Creek, California
15 Dec 15
I use a Windows-based desktop. I feel a sense of dread on the rare occasion that it doesn't boot up properly.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
15 Dec 15
Oh dear. I've found out from Apple last week and two weeks ago. It's called a kernel panic. I've did Disk First Aid and then Desktop Analytics, which showed they were no problems with it. It lasted a week before it crashed last week. So I had to re-install Yosemite for Apple before I've downloaded it and installed El Capitan this weekend. So far so good.
Judy Story
@jstory07 (148701)
• Roseburg, Oregon
9 Oct 15
I have that happen on my desk top computer sometimes I restart the computer in safe mood. That is all you can do.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
9 Oct 15
That's interesting. My computer automatically restarts after it quits and shuts down. What's considered to be safe mode?
Val
@valmnz (17095)
• New Zealand
10 Oct 15
Not that problem, but there do seem to be more strange, unaccounted for things happening.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
10 Oct 15
Okay. I hate the rainbow bouncing ball, when my applications aren't responding. You have to force quit it and try again.
Cahaya
@cahaya1983 (11116)
• Malaysia
9 Oct 15
If the computer crashes that often it's usually due to some hardware problem. I'm not sure how to figure out the problem on a Mac though, sorry.
Kristen Howe
@KristenH (33591)
• Cuyahoga Falls, Ohio
9 Oct 15
Oh dear. I did have to take my laptop in this past May to fix the hard case, since I had issues with the keys and the restart button which was stuck. Thanks for letting me know. I would keep it in mind if it happens again this fall.
1 person likes this