Complaint Sent!
By Gudheart
@gudheart (12659)
November 10, 2015 7:45am CST
Yesterday I wrote about being disappointment about finding very little ice cream in my Ben and Jerry's ice cream tub despite it being a brand new tub. The tub contained mostly chocolate peanut butter cups and very little actual ice cream.
I sent a complaint via their website and awaiting a reply. I wonder what they will say about it and give me any vouchers to apologize? What do you think?
18 people like this
20 responses
@Blondie2222 (28610)
• United States
10 Nov 15
I would've taken a picture so you could show them as some places like to go by that when they receive a complaint. But either way I hope they get back to you on it.
3 people like this
@kevin1877uk (36987)
•
10 Nov 15
Hopefully they will get back to you soon, did you take a photo to show them?
Maybe you get free ice cream for the rest of your life lol.
2 people like this
@kevin1877uk (36987)
•
10 Nov 15
@gudheart Oh ok, just a thought. So seeing it's almost gone it was still nice :)
2 people like this
@gudheart (12659)
•
10 Nov 15
@kevin1877uk I paid 3.45 for it so I had to finish it. Yep it was still nice, just not as good as I would expect from the brand. Especially if I am paying that much for a tub of ice cream lol
2 people like this
@TiarasOceanView (70020)
• United States
10 Nov 15
I hope you get a response.
It is terrible it costs so much and you got so little.
1 person likes this
@TiarasOceanView (70020)
• United States
10 Nov 15
@gudheart I dont blame you for complaining..these companies make so much money off us.
1 person likes this
@gudheart (12659)
•
11 Nov 15
@TiarasOceanView I agree, I think Ben & Jerry's charge too much for ice cream lol
1 person likes this
@kevinakash (2084)
• Sri Lanka
10 Nov 15
you should do that.this will surely make another customer happy
2 people like this
@garymarsh6 (23979)
• United Kingdom
11 Nov 15
I rarely buy ice cream although I did buy some of those Magnums that were on offer a couple of months ago! Good luck I am sure they will respond to your complaint!
1 person likes this
@BACONSTRIPSXXX (18025)
• Torrington, Connecticut
10 Nov 15
That sucks to hear! Maybe it melted away ect
1 person likes this
@kevin1877uk (36987)
•
10 Nov 15
@gudheart Yeah it's been cold, but not like it could be or will be soon.
1 person likes this
@PainsOnSlate (21845)
• Canada
10 Nov 15
I think they should send you a voucher for a free one but I love chocolate reanut butter cups so I would eat them anyway.
1 person likes this
@tuttiharris (1338)
• Chattanooga, Tennessee
11 Nov 15
@gudheart (4108), they should re-imburse you or send you a replacement coupon. And an apology. I hope they do. I don't buy Ben and Jerry. We have a great company here that makes great ice cream, Mayfields,and I usually stick with them. Good luck, hope you get something ..
1 person likes this
@infatuatedbby (94909)
• United States
11 Nov 15
That's a bummer!
Perhaps if you write on their Facebook feed, Ben & Jerry's will respond to you quicker if you haven't received a response yet. I had an issue with a bank ATM and I contacted my bank via Facebook with my problem - I received a much quicker turnaround response compared to emailing.
Good luck + Keep us updated on their response!
1 person likes this
@Marilynda1225 (91013)
• United States
10 Nov 15
I'm sure you will hear from them and hopefully they will rectify your unhappiness with their product.
1 person likes this
@Pattitude (1286)
• Newton, North Carolina
11 Nov 15
I am sure that if they are like most companies, you will not only get a refund, but coupons, too. I once complained about some frozen fish I bought and they sent me 4 coupons for free products.
1 person likes this
@LCaldwell (251)
• United States
11 Nov 15
Companies will usually send you a coupon to get a free product to replace the one you were not satisfied with.
