Filing a complaint

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I've just finished filing a complaint with the Better Business Bureau against Walmart Family Mobile. I purchased 2 cellphone plans for my twins last Christmas through Walmart. I was never really happy with the service. The bill changed regularly and I couldn't make sense of it... but I kept it because I didn't need anything extravagant for the twins. But then over the summer they started charging a fee just to pay the bill. That's when I got fed up with it. I immediately switched their phone numbers over to Boost Mobile, which I'm much happier with. We pay the same exact amount every month, no surprises. Their service is decent too. It's not the best, but again, these are 13 year old kids that don't need anything special. The trouble began when Walmart kept sending me bills for the phones. I had already paid up to date. The next payment would have been for the following month, but I cancelled the service before that was due. To be certain I'd cancelled the service I went on to their website to make sure it was cancelled and was unable to log in because I no longer had an account through them. Yet I kept getting these bills. They racked up to almost $170 (I was only paying about $60 a month... so that's multiple months they've charged me for). So last month I sent them a letter explaining that I don't owe them anything because I switched to a different plan before the bill was due, and if they want proof I can provide statements from Boost Mobile to show when we switched the phone numbers over. Yet instead of a response I got another bill, this time from a collection agency. So I filed the complaint on BBB hoping they wipe out this bill because there is absolutely no way I'm paying for a service I didn't even receive!