Good experience with FitBit Customer Service

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My FitBit Charge HR stopped syncing with the FitBit app on my iPhone on January 20. It took me a few days to notice this and then a few more days to get annoyed about it. I finally searched the FitBit site for information about what to do and tried the fix that I found in the help forums. It didn't work. I then contacted customer support via email for assistance. They got back to me in about a week with another way to try to fix it and it worked!. . . but what I eventually realized was that my device was constantly syncing and the battery was draining every single day because it was going going going all day every day. I contacted FitBit's customer support again and let them know what was going on and that I was running out of patience with the whole thing. They asked when and where I bought my device and got back to me shortly thereafter for my mailing information because they were going to send me a replacement. I have to give FitBit props for having a great customer support department. They didn't hassle me or make me jump through 100 hoops. They recognized that the syncing thing is a major issue with their HR Charge trackers and replaced mine when several troubleshooting attempts failed. That is stellar customer service and makes me feel good about owning a FitBit and giving them my money. Do you own a FitBit? Have you been thinking about buying one? Do you own another type of fitness tracker?