Price Adjustment via Online is Possible?!
By Michelle
@infatuatedbby (94909)
United States
March 11, 2016 2:04pm CST
Last night - I wrote a discussion regarding my mouse that I broke and bought the same exact one again at Best Buy.
While writing that discussion - I went to go find the link and happened to see the price dropped $2 more dollars from what I paid. It would not be worth the drive to make a price adjustment but since I ordered online and picked up in the store, I decided to quickly email Best Buy customer service.
I told them - I just bought this mouse 5 days ago and it's dropped $2 more dollars can I receive a credit of $2 back?
Within a hour, I received a response and they issued me $2 back. Hey! Money is money. 
Who would have known they did price adjustments via online!
Related post: http://www.mylot.com/post/2902330/i-love-my-mouse-enough-to-buy-it-again-after-i-broke-it
Who would have known they did price adjustments via online!
Related post: http://www.mylot.com/post/2902330/i-love-my-mouse-enough-to-buy-it-again-after-i-broke-it9 people like this
11 responses
@fishtiger58 (29819)
• Momence, Illinois
11 Mar 16
Pretty nice they did that. Surprises me as they also charge a restock fee if you bring something back you didn't want.
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 16
I think they stopped the restocking fee? Or, if there is - it can be on certain products. I bought a camera lens for my DSLR a few months ago and at that time - I didn't know if I'd like the lens. She said as long as you have a receipt - you are eligible for refund without restocking fees. I ended up not having to return it but it's nice to know policies encase.
But it was nice they refunded me the difference
1 person likes this
@yukimori (10193)
• United States
11 Mar 16
@fishtiger58 @infatuatedbby The current policy is that a deduction might apply to a return if all of the packaging and/or accessories aren't with the item. Special Orders of items stores don't usually stock are also handled differently, as only 85% of the original price will be refunded.
2 people like this
@fishtiger58 (29819)
• Momence, Illinois
11 Mar 16
@infatuatedbby Maybe that's it they charge you a restocking fee if you don't have your receipt. Of that I'm unsure but yes way cool they refunded the difference.
1 person likes this
@yukimori (10193)
• United States
11 Mar 16
Yep, we do! You can call our customer service number and have prices adjusted, too. All you have to do is request the difference--and that goes for our price or one of our accepted competitors. We'll take care of it within 15 days of purchase so you can be sure you're getting the best deal on the item. 
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 16
Awesome - do you work for Best Buy? I prefer via email because I didn't want to wait on the phone he-he.
I prefer via email because I didn't want to wait on the phone he-he.
@infatuatedbby (94909)
• United States
11 Mar 16
@yukimori Oh awesome! 
By all means - I prefer email too. I don't like the wait on the phone, hehe.
By all means - I prefer email too. I don't like the wait on the phone, hehe.1 person likes this
@DeborahDiane (40843)
• Laguna Woods, California
12 Mar 16
That's good to know. I buy things from Best Buy all the time, so that is a great tip!
1 person likes this
@infatuatedbby (94909)
• United States
12 Mar 16
I am glad this was handy for you! And @yukimori (works at Best Buy) and confirmed that you can also do price adjustments via customer service through the phone too if you'd like!
@yukimori (10193)
• United States
12 Mar 16
Another tip--if you spend large amounts and have a smartphone, get the Ibotta app. They frequently offer $5 off $100 rebates. All you have to do is have the cashier scan a QR code during the purchase, and it processes automatically in a day or two. Ibotta has lots of other good rebates on things like milk, produce, and brand-name items, too. They offer PayPal at $20 or a few other options like gift cards.
Oh, and you can use the Shopkick app to collect "walk-in" points just for coming into the store. When you have enough, they can be redeemed for gift cards to various retailers.
@Lucky15 (37391)
• Philippines
12 Mar 16
@infatuatedbby forgot that 's". Haha. Yep ;)
1 person likes this
@teamfreak16 (43571)
• Denver, Colorado
11 Mar 16
I wouldn't have expected that from Best Buy, honestly.
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 16
I was very shocked especially since I had horrible service in stores for a pick up.
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 16
@teamfreak16 I don't frequently shop there because they're quite overpriced - but I loved the mouse. 
1 person likes this
@teamfreak16 (43571)
• Denver, Colorado
11 Mar 16
@infatuatedbby - I'm boycotting them after a couple incidents with them, including a job interview. Very unprofessional.
1 person likes this
@salonga (27775)
• Philippines
11 Mar 16
@infatuatedbby yes they do that here but I have not tried online.
@infatuatedbby (94909)
• United States
11 Mar 16
Is there such thing as price adjustments where you live? Like you bought an item and a few days you return - it's cheaper? Do you get your money back.
1 person likes this
@TiarasOceanView (70020)
• United States
11 Mar 16
Yes it is always worth a try to get price down and you did, good for you my friend.
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 16
Thank you! Why not! Even though it's $2, it's still money.
1 person likes this
