If you don't ask, you can't get...
By Faye
@FayeHazel (40230)
United States
May 8, 2017 1:26pm CST
Don't be afraid to ask.
A few months ago I mail ordered a pair of tights. When I got them I could tell they weren't what I wanted, so I sent them back.
I had charged them on the store's credit. They were $22.
In the meantime I received a bill for said leggings, which I had returned. I ignored the bill, thinking I was safe because the only item on there, had been returned.
The next bill I got said I owed $45.
What had happened was that they removed the $22 for the returned tights - however they had racked up $45 in late fees, re stock fees, this and that misc.
I was ticked off, but I was going to pay it. Until the thought came to me - just ask. So I called customer service, explained my plight, and they removed most of the bill. I had to pay $15 which is still a lot for something I didn't keep, but at least it's a lot cheaper than $45 for something I didn't keep.
Photo: Mine
11 people like this
11 responses
@JudyEv (381760)
• Rockingham, Australia
13 May 17
@FayeHazel It's the same now buying tickets for concerts etc. They charge you if you don't pick up the tickets - or maybe it's the other way around but either way, they have now worked in an extra charge.
@FayeHazel (40230)
• United States
12 May 17
Oh so slick, but I suppose that's why they are the ones with the big bucks. Ha!
1 person likes this
@Courtlynn (67089)
• United States
8 May 17
I wouldnt have paid a dime. They shouldnt have charged you
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
I still agree. But to save headaches...
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
So true, I think I will make "Don't ask, can't get" my motto :-)
1 person likes this
@scheng1 (24649)
• Singapore
9 May 17
Wow, they must have written down such charges in very small print.
if they have put in bold and before you pay the payment for the online purchase, most people will think carefully before they order.
it will reduce on the backend work of restocking or whatever.
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
So true all of those stipulations must be hidden in all that tiny print
1 person likes this
@Letranknight2015 (52665)
• Philippines
10 May 17
Coming from the Philippines, 15$ is still a LOT for me 
and if that were to happen to me I may have to look elsewhere that doesn't cost you their incompetence..I mean you didn't get the right item and they still made you pay for it.
and if that were to happen to me I may have to look elsewhere that doesn't cost you their incompetence..I mean you didn't get the right item and they still made you pay for it.1 person likes this
@FayeHazel (40230)
• United States
12 May 17
So true. To be honest the $15 is a lot to me, too. Better than $45 for something I didn't get to keep though.
@bluesa (15022)
• Johannesburg, South Africa
11 May 17
It's crazy how they can a bill a person. Good you saved some cash @FayeHazel .
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
Thanks, I felt proud of myself for not just knuckling under
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
Yeah that's just crazy! I'm happy I asked :-) Good advice from your boss
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
Thanks! I feel really good about that too
1 person likes this
@DesirousDreamer (34776)
• Peoria, Arizona
8 May 17
Was the 15 because of late fees and such? At least you didn't have to pay a ridiculous amount. It is good that you asked.
1 person likes this
@FayeHazel (40230)
• United States
12 May 17
Yeah! I guess there was a $7 restock fee which I think is a little bogus, but... whatever.. and then $8 late fee... at least cheaper than $45 but still
@responsiveme (22923)
• India
15 May 17
that's it...But it took me a lot of time to get around it....Now that I have learnt I keep telling this to my family
