Anger.
By ingrid
@ridingbet (66854)
Philippines
November 29, 2017 3:45am CST
This was how I felt at 12:45 noon. I let my son load my sim card with P30 at 10:06am. I then sent 3 text messages to 2 persons so I expected that my load was at P27.
At 12:32 My TM mobile number was misscalled by our beadle. The ringtone was Darth Vader of Star Wars. (Son even said I should change my ringtone.).I did not respond because my other phone also rang so I answered with that Globe number. The conversation went for 5 minutes.
Then there was a message from the provider of TM that I have only P14 load now. I immediately called the customer service representative and I talked to this man with so much anger. I told him this was the 4th time that I had that problem.
This man kept on maintaining I called a number but he did not know what number.
After lunch I went to this service provider 's office. I talked to a lady and she showed me the history of my calls and the number I apparently called. IT WAS MY OWN GLOBE NUMBER. I did not call myself, I told her. "Who should answer my own call? Me?"
After the talks she made a report and promised me that my complaint will be dealt with accordingly. So I will have to wait for 3 days before my P13 load will be given back.
5 people like this
7 responses
@ridingbet (66854)
• Philippines
30 Nov 17
really? i did not have any issues with TalkNText. the only problem is with TnT, when you load your number, it gets expired at exactly 12 midnight, even if you reload at 10AM.
1 person likes this
@JustBhem (70555)
• Davao, Philippines
30 Nov 17
@ridingbet
Oh, I never use TnT ever.
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
@JustBhem but smart and TNT are the same network
1 person likes this
@Friendlypink (3805)
•
29 Nov 17
You can report it and they will give it back for sure. This happened to me before
2 people like this
@ridingbet (66854)
• Philippines
30 Nov 17
yes, of course they have to give it back, but the point is, why do they keep on doing that, and at the same mobile phone number? and not only me, but many more are complaining about that.
@m_audrey6788 (58468)
• Germany
29 Nov 17
Oh so hard 
I can`t blame you for getting angry for their poor service I hope you`ll get your load 
I can`t blame you for getting angry for their poor service I hope you`ll get your load 1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
yes, that is why i am waiting for 3 days because if not, i will go back to their office, even if it takes more than P30 to reach SM. P13 is not a big amount, but it is my principle that whatever is stolen, should be given back, no lacking, no excess.
1 person likes this
@Shavkat (141906)
• Philippines
30 Nov 17
@ridingbet Sometimes it is a waste of time dealing with this concern. If it happens, I just don't load my network for a couple of days.
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
@Shavkat this afternoon, my son accompanied me back to the telecommunications office. i received a text message from them that my request is already finished, but no additional loads yet.
the employee told me that i have to wait for 3 days, and i was given another reference number.
although it is just P13, and our fare with my son was P40., i really needed to do that so they will know that their system is always erratic, and if i ignore the deduction, they can still do it again.
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
my other colleagues also had that dilemma. i told one of them (Miss LM) to go to Globe office in SM, but she did not go because apparently, she thought that P10 is not that big amount.
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
it was really a disappointment, considering that i am a faithful subscriber to that telecommunications company. if i will have another issue like that, i will cut off my sim card and not buy another sim card from them.
1 person likes this
@ilocosboy (45155)
• Philippines
29 Nov 17
This is the reason why we are very eager to have that 3rd player in telecommunications
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
i wonder why that telco that should be owned by San Miguel or Cojuanco, never pushed through? i think DU30 is asking the Chinese government about that, right?
1 person likes this
@ilocosboy (45155)
• Philippines
30 Nov 17
Yeah, it will come from China. Its okay as long as they they have good service
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
@ilocosboy i wonder how the other telos will react to having some foreign company as their competition
@chrisandmark (606)
• United Kingdom
29 Nov 17
That's not good, and a big nuisance that you've got to wait 3 days for a refund when it's their error not yours!
1 person likes this
@ridingbet (66854)
• Philippines
30 Nov 17
yes, that is why even if it is only P13, i need them to see their problem as well.
