First the DMV, next DIRECTV

Tweet

Oh brother, what next? After the very blood pressure raising incident at the DMV (please see former post for more details), I've just had an exasperating experience, once again, with DIRECTV. Now, I know this sounds like I'm a difficult person to get along with. But I really am not. Most of the time, I'm rather laid back and polite. I don't know how many of you have DIRECTV as your internet TV provider, but we've been with them for over twenty years, some good, some bad. Last April, they installed some equipment we hadn't agreed to and did some other underhanded things that weren't exactly honest. Long story. But in May, they finally agreed that we were being charged too much each month and promised that for one year, our bill would be $75.75. Wonderful. Next month, the bill was $75.75. Cool. The next month it was $80. Okay, but paid it anyway. Next month, the bill was over $99. I called and explained everything all over again. Sat on the phone forever, finally someone told me yes, you can deduct the extra and pay the promised $75.75. Of course, the bill we just received is for $128. They added in the difference from last month and added even more. I just got off the phone with them again. After talking to them for twenty minutes, the woman put me on hold for thirty five minutes, then hung up. Why can't anyone look at their past records and conversations? My frustration level is beyond description. I think two encounters of this kind in one day are a cruel and unusual punishment. Maybe tomorrow will be wonderful. I can always hope.