The last time you called a computer helpdesk / myLot

United States

April 13, 2019 10:26am CST

did they start troubleshooting your problem on your PC? Did they then move to your connection? The hardest thing for most helpdesks to support is the end user. You never know (unless it is a managed PC) what is on that computer. Out of curiosity, where did they start trying to solve your problem?

6 people like this

6 responses

Anna

@LadyDuck (502190)

• Italy

14 Apr 19

I think we never called a computer helpdesk. We called HP about a scanner we had, it was before 1999, they did not solve the problem.

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Anna

@LadyDuck (502190)

• Italy

14 Apr 19

@DocAndersen We called twice, at 7 days distance, the person to whom we had spoken did not work there anymore, she seems competent, the one who replied was at his 2nd day in IBM, he knew a lot less than what we knew.

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Scott Andersen

@DocAndersen (54399)

• United States

16 Apr 19

@LadyDuck I used to have to call sometimes years ago when building enterprise systems. I used to hit the tier 1 person and tell them before you ask here are the 10 things I've already done!

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Scott Andersen

@DocAndersen (54399)

• United States

14 Apr 19

I understand that, helpdesks can be hard to deal with.

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Jessica

@JESSY3236 (22199)

• United States

16 Apr 19

I have called AT&T about my internet connection twice. The latest time was because of DNS errors I had. They gave me a new modem which sorta fixed the problem.

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Scott Andersen

@DocAndersen (54399)

• United States

16 Apr 19

There you go, at least they fixed the problem!~~

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Sanna_S

@psanasangma (7910)

• India

16 Apr 19

Yes, My laptop too have heating problem, miserable action by system

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Scott Andersen

@DocAndersen (54399)

• United States

16 Apr 19

+That is frustrating at best. Sorry to hear that.

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cmoneyspinner

@cmoneyspinner (9218)

• Austin, Texas

15 Apr 19

I never call computer help. I have in-house geeks. My kids. Funny thing. There used to be a kid at a congregation where I worshipped. Members would always call him for help with their computers. My daughter married him. So even if my kids don't want to help, I can ask my son-in-law.